Lead Intake and Evaluation

Location: BGC

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40

Work Shift

9pm to 6am (Philippines)

Job summary

The Intake & Evaluation Lead is responsible for leading the intake, evaluation, and prioritization of continuous improvement, automation, and transformation opportunities within the Global Business Services (GBS) organization. The role acts as the front door of the transformation pipeline, ensuring ideas are well-defined, value-driven, and execution-ready before entering delivery. The Lead provides structure, rigor, and coordination across stakeholders while enabling timely decision-making and value realization.

Essential functions

Lead transformation, continuous improvement and automation intake management, including intake governance, demand triage, prioritization, and pipeline maintenance aligned to strategic objectives.

Evaluate and qualify opportunities using standard criteria (value, feasibility, complexity, risk, readiness), and recommend disposition (approve, defer, redesign, or reject).

Develop and refine opportunity briefs and business cases, clearly articulating problem or purpose statements, scope, assumptions, benefits, risks, and high-level solution options.

Coordinate with build teams (Business Transformation, Automation, IT, Data & Analytics, and Operations) to validate requirements, estimate effort, and confirm delivery readiness.

Facilitate intake and evaluation forums, ensuring alignment across stakeholders and clear documentation of decisions and next steps.

Track approved initiatives through execution and benefits realization (partnering with local Finance), monitoring progress, risks, and value delivery through closure.

Maintain intake, pipeline, and benefits dashboards with accurate data, clear commentary, and version control.

Partner with Transformation lead and experts to ensure a balanced pipeline across quick wins, medium-complex initiatives, and strategic transformation efforts.

Continuously improve intake and evaluation processes, templates, and governance to increase throughput, transparency, and value realization.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field (required)
• Master’s degree in Industrial Engineering or Business Administration, Management, or equivalent (preferred)
• Required licensing and certifications
• Minimum of Lean Six Sigma Green Belt trained or certified, Project Management Professional (PMP) or equivalent (preferred)

Experience

• 8 years of experience in business transformation, project intake and evaluation management, continuous improvement, Lean transformation, or operational excellence (required)
• 10 years of experience in business transformation, project intake and evaluation management, continuous improvement, Lean transformation, or operational excellence (preferred)
• Experience working in a shared service, Global Capability Center (GCC), or multinational operations environment (required)
• Proven record of delivering measurable results through Lean or process improvement projects (required)

Skills and abilities

• Lean and Six Sigma methodologies
• Process analysis, reengineering, and opportunity assessment
• Structured problem solving (DMAIC, PDCA, 8D)
• Project management and facilitation
• Data-driven decision making, benefits estimation, and performance reporting
• Design thinking and innovation frameworks
• Strong analytical and critical-thinking skills
• Stakeholder influence and change leadership
• Cross-functional collaboration
• Clear communication and presentation skills
• Continuous learning and growth mindset
• Lean, Kaizen, and problem-solving methodologies
• Innovation frameworks, design thinking, or digital transformation
• As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities
• Benefits may vary based on employment terms and role.

Department

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.