Team Lead – Internal Audit & Risk Insurance

Location: BGC

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40

Work Shift

7pm to 4am (Philippines)

Primary Function/General Purpose of Position

The Supervisor, Internal Audit and Risk & Insurance is responsible for overseeing day-to-day operations across Internal Audit and Risk & Insurance support functions within the Global Business Services (GBS) organization. This role serves as the primary people leader for Manila-based Internal Audit and Risk & Insurance team members, ensuring efficient service delivery, operational alignment, and achievement of quality standards.

The Supervisor partners closely with Stateside leadership to drive consistency, scalability, and continuous improvement across audit and risk operations. In addition to leadership responsibilities, this role is expected to step into Internal Audit work as needed to support workloads, audit timelines, staffing gaps, and critical initiatives. This role supports both operational execution and the continued expansion of GBS capabilities supporting stateside teams.

Essential Job Functions

Lead and develop a team of Internal Audit and Risk & Insurance professionals, ensuring high performance, accountability, and engagement

Serve as the primary escalation point for operational, audit, and risk-related questions and issues within the GBS team

Partner with Stateside Internal Audit and Risk & Insurance leadership to align priorities, service expectations, and operational standards

Oversee day-to-day workflow management, intake, prioritization, and resource allocation across Internal Audit and Risk & Insurance support activities

Monitor team performance through KPIs, SLAs, audit timelines, dashboards, and operational reporting; identify trends and implement process improvements

Provide coaching, mentoring, and development support for GBS team members, including performance management and career development activities

Support execution of Internal Audit operational strategy, including process optimization, standardization, reporting enhancements, and technology utilization

Provide hands-on support by stepping into Internal Audit work during peak periods, staffing gaps, or critical initiatives

Support non-complex Internal Audit activities including testing, issue follow-up, walkthrough documentation, process documentation, audit planning support, and reporting activities

Oversee and support Risk & Insurance operational processes and coordination activities as assigned

Lead or support special projects including operational improvements, transition activities, system implementations, and scalability initiatives

Ensure adherence to organizational policies, internal controls, confidentiality requirements, and professional standards

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform otherjob-relatedduties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

CPA, CIA, or CISA (Required)

CPHRM(Preferred at hire; Required within 3 years of hire)

Education

Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, or related discipline (required)

Work Experience

• 7 years of direct experience in Internal AuditorRisk Management(required)
• Experience supporting healthcare operations or healthcare-related organizations (required)
• Experience leading teams or serving in a supervisory/lead capacity (required)
• Experience supporting U.S.-based operations or shared services environments (preferred)

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

X Not applicable to this position

WorkingConditions

• This section addresses the physical environment in which the employee will perform the work.  Please identifyALLworking conditions that apply to the role.
• X Periods of high stress and fluctuating workloads may occur.
• X Long-distance or air travel as needed- not to exceed 10% travel.
• XGeneral office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be required to use physical restraints.
• May be exposed to human blood and other potentially infectious materials.*
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• XMay have periods of constant interruptions.
• X Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.

____Other

____ Not applicable to this position

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

This section addresses the physical demandsand work position ofthe associate in the role.  Please identifythe frequencies forALLphysical requirementsfor eachphysical demandand work positionbelow.

Physical Demands

• Frequency                                              0%                  1-33%                 34-66%                 67-100%
• Lifting/ Carrying (0-50 lbs.)            X
• Lifting/ Carrying (50-100 lbs.)     X
• Push/ Pull (0-50 lbs.)                       X
• Push/ Pull (50-100 lbs.)                  X

Stoop, Kneel                                    X

Crawling                                        X

Climbing                                            X

Balance                                              X

Bending                                             X

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                   X

Walking                                                X

Standing                                              X

Additional Physical Requirements/Hazards

• This section addresses the additional physical requirements/hazards on the associate in the role.  Please identifyALLadditional physical requirements/hazards.
• Physical Requirements -Select if a physical requirement for this job.
• X Manual dexterity (eye/hand coordination)
• Perform shift work
• Maneuver weight of patients
• X Hear alarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements

X Finger Dexterity

Color Vision

• Acuity – far
• X Acuity – near
• ____ Not applicable to this position
• Hazards -Select if a potential hazard for this job.
• Depth perception
• Use of Latex products
• Exposure to toxic/caustic/chemicals/detergents
• Exposure to moving mechanical parts
• Exposure to dust/fumes
• Exposure to potential electrical shock
• Exposure to x ray/electromagnetic energy
• Exposure to high pitched noises
• Gaseous risk exposure

Other

X Not applicable to this position

Skills

• Strong leadership and team management capabilities
• Ability to operate both strategically and tactically
• Strong understanding of internal audit methodologies, risk management practices, and operational processes
• Knowledge of internal controls, audit documentation, issue remediation, and process improvement methodologies
• Strong problem-solving and decision-making skills
• Excellent stakeholder management across matrixed organizations
• Process improvement and continuous improvement mindset
• Data-driven with experience in reporting, metrics, and dashboarding
• Strong communication skills with ability to engage leaders and operational stakeholders
• High level of professionalism and discretion in handling confidential information
• Ability to prioritize and manage multiple competing priorities and deadlines
• Willingness to flex across responsibilities and “step in” to execute work when needed
• As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities
• Benefits may vary based on employment terms and role.

Department

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.