Team Lead- Compliance

Location: BGC

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40

Work Shift

7pm to 4am (Philippines)

Primary Function/General Purpose of Position

The Compliance Supervisoris responsible forproviding day-to-daypeopleleadership and operational oversight for Manila-based Compliance team members.This role partners closely with U.S.-based Complianceleadersto ensure effective team performance, operational consistency, and adherence to service expectations and established SLAs. The Supervisor is accountable for workforce management activities includingtraining,onboarding,coaching, performance management, staffing,associateengagement, and professional development.

Essential Job Functions

Demonstrateexpertisein Complianceas well aslead, coach, and develop Manila-based Compliance team members supporting U.S.-based Complianceoperations.

Serve as the primary people leader for the Compliance Generalist team, including performance management, goal setting, career development,escalation point,and employee engagement activities.

Partner with stateside Compliance leadership to align staffing support, operational priorities, service expectations, and escalation management processes.

Monitor team performance, productivity, SLAs, quality outcomes, and operational metrics to ensure delivery expectations are achieved.

Facilitate regular team meetings, coaching discussions, feedback sessions, and development planning activities.

Address employee relations matters, attendance concerns, performance issues, and escalation items in partnership with HR and leadership asappropriate.

Identifyoperational improvement opportunities and support implementation of standardized workflows, process enhancements, and scalability initiatives.

Foster a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.

Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees maybe requiredto perform otherjob-relatedduties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Certified in Healthcare Compliance – Health Care Compliance Association (preferred)

Education

Bachelor’sDegree inPublic Health, Allied Health degrees, Health ServicesAdministration,BusinessAdministrationor a Related Field (required)

Master’s Degree inPublic Health, Allied Health degrees,Business Administration or a Related Field (preferred)

Work Experience

• 5+years of experience inhealthcare compliance (required)
• 5+Experience leading teams or serving in a supervisory/lead capacity (required)
• Experience supporting U.S.-based operations or shared services environments (preferred)

Training

Language

N/A

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide careappropriate tothe age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

X Notapplicable to this position

WorkingConditions

• This section addresses the physical environment in which the employee will perform the work.  PleaseidentifyALLworking conditions that apply to the role.
• X Periodsof high stress and fluctuating workloads may occur.
• X Long-distance or air travel as needed- not to exceed 10% travel.
• XGeneral office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or bodyfluids.*
• May berequiredto use physical restraints.
• May be exposed to human blood and other potentially infectiousmaterials.*
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• XMay have periods of constant interruptions.
• X Requiredto cartravel to off-site locations, occasionally in adverse weather conditions.
• XProlonged periodsof working alone.

____Other

____ Not applicable to this position

• Individuals in this positionare required toexercise universal precautions, use personal protective equipment and devices, andlearnthe policies concerning infection control.

Physical Requirements

This section addresses the physical demandsand work position ofthe associate in the role.  Pleaseidentifythe frequencies forALLphysical requirementsfor eachphysical demandand work positionbelow.

Physical Demands

• Frequency                                              0%                  1-33%                 34-66%                 67-100%
• Lifting/ Carrying (0-50 lbs.)                              X
• Lifting/ Carrying (50-100 lbs.)     X
• Push/ Pull (0-50 lbs.)                    X___
• Push/ Pull (50-100 lbs.)                  X

Stoop, Kneel                                    X

Crawling                                        X

Climbing                                            X

Balance                                               X

Bending                                             X

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                   X

Walking                                                                 X

Standing                                              X

Additional Physical Requirements/Hazards

• This section addresses theadditionalphysical requirements/hazards on the associate in the role.  PleaseidentifyALLadditionalphysical requirements/hazards.
• Physical Requirements -Select ifa physical requirement for this job.
• X Manualdexterity (eye/hand coordination)
• Perform shift work
• Maneuver weight of patients
• X Hearalarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements

X FingerDexterity

Color Vision

• Acuity – far
• X Acuity– near
• ____ Not applicable to this position
• Hazards -Select ifa potentialhazard for this job.

Depthperception

• Use of Latex products
• Exposure to toxic/caustic/chemicals/detergents
• Exposure to moving mechanical parts
• Exposure to dust/fumes
• Exposure to potential electrical shock
• Exposure to x ray/electromagnetic energy
• Exposure to high pitched noises
• Gaseous risk exposure

Other

X Notapplicable to this position

Skills

• Maintain working knowledge of key healthcare regulations (HIPAA, CMS, OIG, Stark, Anti-Kickback, etc.)
• Strong leadership and team management capabilities
• Ability tooperateboth strategically and tactically
• Strong problem-solving and decision-making skills
• Excellent stakeholder management across matrixed organizations
• Process improvement and continuous improvement mindset
• Data-driven with experience in reporting, metrics, and dashboarding
• Strong communicationskills with ability to engage leaders and operational stakeholders
• High levelof professionalism and discretion in handling confidential information
• Ability to prioritize and manage multiple competing priorities and deadlines
• Willingness to flex across responsibilities and “step in” to execute work when needed
• Demonstrateproficiencyin Microsoft Office Suite.
• Navigate electronic medical record systems to retrieve and review relevant documentation
• Build trust and credibility with peers and operational staff.
• Adapt to shifting priorities and changing regulatory requirements.
• Maintain confidentiality anddemonstrateethical judgment.
• As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities
• Benefits may vary based on employment terms and role.

Department

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.