Director, BSA Platforms & Practice

Location: Toronto, ON

Reporting to the AVP, Planning & Design Practices, the Director, BSA Platforms & Practice will lead the strategy and continuous improvement of our new enterprise Application Knowledge Hub. This platform will provide key functions across the business, allowing the organization to have a bird’s eye view of all applications and capabilities, enabling business analysis, architecture and engineering teams.

This role combines practice leadership, platform ownership, AI enablement, and operational excellence.

What you’ll do

• Own the Application Knowledge Hub
• Develop and execute the roadmap for the enterprise Application Knowledge Hub.
• Establish standards for application metadata, taxonomy, content management, and knowledge governance.
• Improve discoverability, quality, and accuracy of application and business knowledge.
• Enable knowledge assets to be leveraged by both employees and AI-powered solutions.
• Ensure platforms operate securely, reliably, and efficiently.

Drive AI & Innovation

• Identify opportunities to leverage AI to enhance business analysis, documentation, knowledge management, and decision-making.
• Advance the use of Microsoft Fabric, Microsoft Foundry, AI Agents, automation, and emerging technologies across BSA and knowledge management practices.
• Enable AI-powered knowledge search, intelligent documentation, requirements generation, and business insights.
• Support integration of enterprise knowledge with AI-enabled workflows and assistants.
• Lead the BSA Practice Enablement Strategy
• Define and evolve BSA standards, methodologies, templates, and best practices.
• Establish a modern BSA operating model that supports Agile, Product, and AI-enabled delivery teams.
• Drive consistency and quality across requirements management, business analysis, process modeling, and documentation practices.
• Partner with Architecture, Engineering, Product, and Delivery leaders to improve end-to-end solution design and delivery outcomes.

Lead BSA Platforms & Tools

Provide strategic ownership and operational oversight of platforms including: Jira, Confluence, Lucid, Figma, Application Knowledge Hub, and future collaboration platforms.

What you’ll bring

• 8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields.
• 5+ years of leadership experience managing teams and enterprise initiatives.
• Experience leading and building enterprise collaboration or knowledge management platforms.
• Strong understanding of Business Analysis practices, methodologies, and delivery frameworks.
• Experience managing platform operations, governance, security, and vendor relationships.
• Exceptional stakeholder management and communication skills.

Preferred Qualifications

Experience with Jira, Confluence, Lucid, and Figma administration and governance.

Knowledge of platform engineering, automation, integrations, APIs, and SaaS technologies.

Experience implementing enterprise knowledge management solutions.

Experience with Microsoft Fabric, Databricks, Microsoft Foundry, AI platforms, AI Agents, or knowledge engineering solutions

Familiarity with enterprise architecture, application portfolios, and digital transformation initiatives.

We’re always looking for great talent! In addition to competitive pay, we offer:

Comprehensive benefits and retirement programs

Performance incentives, Continuing Education Programs

Other perks to support your well-being

Career growth opportunities and product discounts

Our typical hiring range is between $80,000.00 and $131,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-AG2

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.

We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Additional Locations: Oakville, ON