Analyst, Retail Capability & Support - (17-Months Contract)

Location: Toronto, ON

What you'll you do

The Analyst, Retail Capability and Support plays a crucial role in assisting the development, implementation, and sustainment of business capabilities. This position supports both initial capability builds and larger sustainment continuous delivery initiatives. The ideal candidate will work closely with cross-functional teams to gather requirements, conduct analysis, support testing efforts, and ensure smooth transitions into sustainment.

Assist in gathering and documenting detailed business requirements from stakeholders.

Support the development and implementation of initial product capabilities.

Assist in mapping current and future process flows, detailing roles and responsibilities in each stage to ensure clarity and alignment with optimized processes

Participate in stakeholder interviews and workshops to understand user pain points and enhancement needs.

Collaborate with UX, Tech, and Data teams to translate business requirements into specifications.

Assist in writing user stories with acceptance criteria.

Help manage product backlogs by documenting enhancement requests and translating feedback into actionable items.

Support sprint planning sessions, retrospectives, User Acceptance Testing (UAT), go-live activities, daily standups, and cross-functional synchronization meetings.

Assist in developing Standard Operating Procedures (SOPs), decision matrices, and workflow documentation.

Incident Management: Track bug fixes, change requests, compliance updates ensuring timely resolution.

Monitor product performance post-launch to gather feedback for continual improvement.

Provide support in coordinating with vendors (for SaaS) or internal teams (for in-house builds).

Assist in tracking capability maturity across markets or functions.

Provide regular updates on project status to the Manager.

What you bring

Bachelor’s degree in Business Administration, Information Technology, or a related field.

2+ years of experience in a related role or field such as business analysis or project coordination

Basic understanding of Agile methodologies is an asset.

Proficiency with MS Office applications (Word, Excel) is required; familiarity with tools like Lucid and JIRA is an asset.

Strong written and verbal communication skills.

Proven analytical skills with the ability to analyze information objectively and provide recommendations.

Strong problem-solving and investigative skills required. The ideal candidate will demonstrate the ability to analyze complex issues, identify root causes, and collaborate with manager and senior consultant on team to develop effective solutions.

Ability to work collaboratively within a team environment.

Adaptable with the ability to adjust quickly and embrace change between tasks or projects.

Detail-oriented with strong organizational skills.

We’re always looking for great talent! In addition to competitive pay, we offer:

Career growth opportunities and product discounts

Our typical hiring range is between $28.20 per hour and $31.79 per hour. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-GT1

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.

We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.