Knowledge Manager

The Team

We are an award winning global consultancy and have been named Building’s Engineering Consultant of the Year in 2024, 2022 and 2021. We are at the forefront of the industry, priding ourselves on our exemplary track record of designing innovative and sustainable projects.

Sustainability runs through everything we do at Cundall, and our people are empowered to drive change and decarbonise the built environment. By the end of this decade, we have set ourselves an ambitious goal to only work on projects that meet our zero carbon design criteria, a commitment we have called our Zero Carbon Design 2030 goal. We need engineers who share this passion for sustainability and thrive in designing energy efficient buildings and communities.

The Role

This is a fantastic opportunity to join a leading and diverse Engineering Consultancy working across numerous disciplines and locations around the globe. Responsible for leading the company Knowledge Management (KM) function, we are looking for a Knowledge Manager with experience across a wide range of KM responsibilities, with a focus on outcomes and delivery. This role provides the scope to shape how our company uses knowledge, in a highly visible position.

Primary Responsibilities

• Lead the company KM function, responsible for all knowledge capture/classification/sharing activities
• Set out the KM strategy & roadmap, lead Communities of Practice
• Support development of enterprise data and analytics capabilities particularly around the Sharepoint intranet and our AI roll out
• Manage stakeholder relationships at all levels across the business, understand and align knowledge requirements
• Lead business-wide knowledge sharing & communication initiatives
• Define KM strategy practices and ensure the ongoing relevance of the knowledge & information strategy in collaboration with the CIO, Global Head of IT & business leaders

Business Accountabilities

Identify and standardise the use and governance of knowledge and information in support of the enterprise's business strategy. This includes the ownership and management of lessons learned, taxonomies and helping to build the right culture to make knowledge sharing part of Cundall life

Be the architect of effective knowledge sharing globally, through efficient content management and curation, driving better efficiency and productivity across teams

Innovate with and expand the organisation's current research and analytics capabilities — emerging analytical approaches, skills and technologies as pertains to KM

Management and Operational Accountabilities

Strengthen KM processes, targeting tangible results

Technically competent; you will need to keep abreast of developments in the knowledge sharing field as well as Sharepoint knowledge and AI and data.

Develop and maintain the knowledge information structure and taxonomies

Knowledge retention and direct engagement with leavers and retirees

External knowledge integration, bring in lessons learned by other organisations

Organisational culture; understand drivers and motivators that contribute to effective knowledge sharing

The Skills

Required Skills

• Content Management – enterprise search, content mapping
• Intranet Development – data, AI and Sharepoint
• Lessons Learned – active debrief, classification, life cycle, approvals
• Communities – lead appropriate groups, outcome driven, managed, current
• Knowledge sharing platforms, tools & techniques
• Communication expertise – articulate, influential and clear

Education

A bachelor's or master's degree and specific training in Knowledge Management and equivalent work experience. Academic qualifications or professional training and experience in the AEC industry are also desirable. Chartership or certification and training with CILIP, ACKMP, KMI or other.

Your career at Cundall

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.