Residential Asset Manager

Role Purpose

You will be responsible for the performance of an existing portfolio of UK residential assets, including build-to-rent, single family housing, and affordable or shared ownership where applicable. You will drive commercial, operational and sustainability outcomes in line with each fund's strategy and business plans. You will also support the delivery and mobilisation of new housing projects, from underwriting through to onboarding and stabilisation.

Key Responsibilities

• Portfolio performance and operational management
• Oversee the lettings and management performance of third-party operators, managing agents and estate agents against key performance indicators (KPIs) covering commercial performance, health and safety, and customer satisfaction.
• Liaise with operational managers, managing agents, estate agents and registered providers to drive performance in line with fund strategy.
• Optimise net operating income (NOI) by maintaining high occupancy, maximising rental income, minimising arrears and improving gross-to-net performance, including management of third-party service charges.
• Maintain data quality across all residential assets.
• Resident experience
• Maximise resident satisfaction through proactive engagement and a high-quality living experience.
• Support the preparation and delivery of resident surveys, and act on the findings.
• Business planning, reporting and valuations
• Assist with and report against the delivery of business plans for all UK residential assets.
• Prepare reporting packs for internal and external clients, including financial variance analysis.
• Feed into the valuation process, providing input on rents, operating expenditure (opex) and capital expenditure (capex) performance and forecasts, and seeking to maximise asset valuations.
• Assist with preparing properties for sale where required.
• Acquisitions and new projects
• Work with the UK residential team to help underwrite all UK residential acquisition opportunities.
• Work alongside the transactions and fund teams to support the delivery and mobilisation of new housing projects, including onboarding onto company systems.
• Development, capex and technical delivery
• Oversee forward fundings, capex projects and other developments, ensuring delivery on time and to a high standard of quality.
• Manage third-party monitoring surveyors to deliver quality and value for money, and oversee dilapidations and technical defects.
• Work with the team to continually improve specifications for new homes, covering fire safety, environmental performance and structural safety, while delivering value for money.
• Attend regular site visits and contractor meetings where required.

Sustainability

Assist with capital improvement projects, including the delivery of retrofit and decarbonisation programmes where required.

Lead the improvement of the funds' Global Real Estate Sustainability Benchmark (GRESB) ratings, certification regime and net zero pathway.

Skills and Experience

Essential

• A minimum of 4 years of relevant working experience.
• Proven experience in UK residential asset management, ideally within build-to-rent, single family housing or affordable housing.
• Experience managing third-party operators or managing agents against KPIs.
• Strong financial acumen, including NOI, variance analysis, budgeting and forecasting, with advanced Excel skills.
• Working knowledge of UK residential legislation and regulation, including building and fire safety requirements, landlord and tenant obligations, and the Renters' Rights framework.
• Experience of capex, refurbishment or development monitoring, and of working with monitoring surveyors and contractors.
• Understanding of sustainability and decarbonisation in real estate, including Energy Performance Certificate (EPC) requirements, retrofit and GRESB.
• Excellent written and verbal communication skills, with the ability to produce clear, client-ready reporting.

Desirable

• Experience supporting acquisition underwriting and valuation inputs.
• Exposure to forward funding or development management.
• Experience with property management and reporting systems.
• MRICS or progress towards chartered status, or a relevant degree in real estate, surveying or a related field.

Personal Attributes

• Commercially minded, with strong attention to detail and a focus on data accuracy.
• Proactive, and able to manage multiple assets and priorities.
• Collaborative, building strong working relationships with internal teams, operators and external partners.
• Resident-focused, with a commitment to quality and service.
• Willing to travel to assets and sites as required.
• #CBREIM