EMEA Service Delivery Manager - KSC

The Service Delivery Manager is responsible for ensuring consistent immigration service delivery across the EMEA region while managing client relationships, casework and day-to-day team operations. The role combines hands-on case management with team guidance, workload coordination, quality oversight and support for key client stakeholders. The successful candidate will provide expert guidance on visa processes, manage escalations, support reporting and audits, and work closely with internal teams and client contacts to maintain high service standards, compliance and effective delivery.