Service Delivery Manager

Location: Istanbul, Turkey

Location: Türkiye / Hybrid

Travel: Up to 25%

Meet the Team

Cisco Customer Experience (CX) delivers outstanding service, technical expertise, and operational excellence to help customers improve the value of their technology investments. Our team partners across Sales, technical delivery, and customer success organizations to guide enterprise customers through adoption, expansion, and digital transformation, ensuring reliable and high-performing service outcomes across complex multi-account environments.

Your Impact

As a Service Delivery Manager, you will act as the primary delivery leader and point of contact across assigned customer accounts and territories. You will develop and execute comprehensive service delivery plans, orchestrate resource capacity, and drive operational excellence to ensure contracted services are fulfilled on time and within budget. You will own delivery financial health—including margin, revenue, and level of effort (LOE)—and lead financial approvals in CPQ to safeguard profitability.

Collaborating closely with Customer Experience Managers (CXMs), Sales, and cross-functional delivery teams, you will drive customer priorities, proactively mitigate delivery risks, and lead quarterly business reviews (QBRs). Additionally, you will drive continuous improvement by integrating AI and automation tools into delivery workflows, optimizing resource allocation, and turning performance metrics into long-term customer value and renewals.

Minimum Qualifications

• Typically requires a Bachelor’s degree in a relevant field with 8+ years of related experience in service delivery or technical program management, or equivalent relevant work experience.
• Track record leading multi-account service delivery, capacity planning, and financial performance (margin, revenue, LOE, CPQ approvals).
• In-depth knowledge of Cisco’s product, software, and services portfolio, with experience driving adoption and expansion across the customer lifecycle
• Professional project or service management certification required (e.g., PMI/PMP or ITIL).

Preferred Qualifications

Technical certifications preferred (e.g., CCNA/CCNP).

Strong cross-functional leadership skills with experience presenting financial metrics and performance insights in QBRs and executive forums.

Demonstrated experience implementing process improvement initiatives and using AI or automation tools to improve delivery efficiency.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Additional Locations: Ankara, Turkey