Executive Communications Manager, Americas Software and Services Sales (West Coast)

Location: San Jose, California, US

The application window is expected to close on: 11/26/2026

Location: West Coast remote

As an Executive Communications Manager, you will create clear, compelling, and innovative communications for the Vice President for Americas Software and Services Sales, while also supporting broader communications operations for the Americas Sales Communications team. This is a dual-focus role: approximately half your time will be dedicated to executive communications for the Sales VP, and half will support organization-wide communications operations—helping scale, streamline, and strengthen how the broader Americas Sales Communications function runs.

You will collaborate with sales leaders, managers, and executives, forming strong relationships across the business while supporting the Software and Services Sales leader and reinforcing their priorities and leadership philosophy across their team. This role is responsible for developing and implementing a comprehensive communications plan tailored to the goals of the executive and the organization, while also building the operational backbone that enables the broader communications team to work efficiently and at scale—making sellers more effective and our customers successful.

Your Impact

Executive Communications

• Execute a strategic communications plan for the VP of Software & Services Sales to advance business priorities and deliver customer outcomes.
• Create impactful messaging and content that informs sellers, engages customers, and positions the executive as a thought leader.
• Manage communication vehicles to ensure effective delivery to sellers.
• Work in partnership with the Americas Sales Communications team, the Global Sales Communications team, business leads, and key functions to integrate and align messaging.
• Develop and manage a social media strategy.

Communications Operations

• Create and maintain common templates, toolkits, and playbooks that help scale consistent, high-quality communications across the broader team.
• Inventory and maintain visibility into forums, channels, and communications vehicles across the organization to identify gaps and opportunities for alignment.
• Manage shared platforms to keep team resources organized, current, and easily accessible.
• Liaise with enablement and change management partners to ensure communications are integrated with broader organizational initiatives.

Who You'll Work With

You will work closely with the Americas and Global Sales communication teams, sales team, as well as other partners across the company. The Sales and Marketing Leadership team is focused, fast-paced, adaptable, and always looking for fun and creative ideas. We use data and storytelling to communicate our company vision and strategy to internal and external audiences.

Who You Are

You move comfortably between big-picture strategy and the practical details of execution, and you can balance the creative demands of executive storytelling with operational rigor. You have experience working directly with senior executives and building strong relationships with a highly matrixed group of stakeholders. You are a strong collaborator and can partner globally across a mix of constituents and organizations.

You are highly organized and detail-oriented, with a knack for building scalable systems and processes; you enjoy bringing structure to ambiguity – whether that’s standardizing a template or mapping out communications channels across a large organization. You are high-energy, proactive, and curious about what is happening in the technology industry and around the world.

Minimum Qualifications

7+ years of related experience and a Bachelor's degree in communications, business administration, or related field

5+ years internal/external communications in varied disciplines, such as organizational communications, executive communications, and public relations

Experience supporting VP+ level executives

Ability to travel 10 - 20% - domestic and international

Experience supporting sales leadership in a communications capacity preferred

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $145,200.00 to $184,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

Additional paid time away may be requested to deal with critical or emergency issues for family members

Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and

Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$145,200.00 - $212,100.00

Non-Metro New York state & Washington state

$129,100.00 - $188,300.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Additional Locations: Austin, Texas, US, RTP, North Carolina, US, Chicago, Illinois, US, Seattle, Washington, US, Denver, Colorado, US