AI Program & Change Manager - SVP

Location: London United Kingdom

Are you a visionary leader with a passion for transformative technology? Do you thrive in dynamic, global environments where innovation is not just encouraged, but essential? If you possess a deep understanding of program and change management, coupled with a keen eye for emerging AI technologies, your place is with us.

Citi is seeking an exceptional Program & Change Manager to spearhead the enterprise-wide adoption of horizontal AI, shaping the future of how we work and innovate. This is more than just a role; it's an opportunity to be at the forefront of AI integration within one of the world's leading financial institutions. You will drive strategic change, foster stakeholder engagement, and craft high-impact communications and programming that accelerate AI adoption and unlock its immense potential across Citi.

Role Overview

Citi is seeking a dynamic and experienced Program & Change Manager to lead and drive AI change disciplines and stakeholder engagement at an enterprise level. This role is pivotal in accelerating AI adoption and usage through strategic program execution, stakeholder engagement, and high-impact communications. The ideal candidate will thrive in a fast-paced, global environment and possess a deep understanding of project management principles, change management strategies, and emerging AI technologies.

A successful Program Manager in this role will

• Drive measurable increases in AI adoption and usage across Citi through structured program management.
• Masterfully build trust and alignment among global stakeholders, orchestrating multi-stakeholder engagement.
• Design and deliver programs that are on time, within scope, and exceed quality expectations.
• Translate evolving and emerging AI opportunities into actionable change strategies and communications with tangible impact.
• Your Impact: Key Responsibilities:
• As an AI Program & Change Manager, you will play a pivotal role in every stage of our horizontal AI journey through:
• Strategic Program Leadership: Manage end-to-end global AI change management programs, from initiation to flawless execution, meticulously aligning them with Citi's strategic objectives and ambitious timelines.
• Masterful Stakeholder Engagement: Orchestrate multi-stakeholder engagement across all Citi businesses, functions, technology partners, and senior leadership, ensuring seamless adoption and optimal utilization of AI tools and platforms.
• Program Design & Execution: Develop and implement high-impact program plans, complete with clear timelines, critical milestones, proactive risk mitigation strategies, and robust success metrics that track true impact.
• Cross-Functional Collaboration: Coordinate and empower diverse cross-functional teams to deliver impactful change communications, tailored and comprehensive enablement materials that resonate with various audiences.
• Performance & Optimization: Continuously monitor and report on program performance, proactively identifying potential issues and implementing swift, effective resolutions to keep all initiatives on track and thriving.
• Culture & Advocacy Programs: Champion AI awareness and education through implementation of PM operating disciplines, nurturing a vibrant culture of innovation and promoting responsible AI usage throughout Citi.
• Governance & Compliance: Ensure all AI initiatives strictly adhere to Citi's rigorous standards and robust governance framework, upholding integrity and security.

Key Performance Indicators (KPIs) to actively Program Manage

Adoption Metrics

Significant % increase in AI tool usage across business units (with active usage).

Growth in new user activity.

Accelerator Program Delivery

• High % of Accelerators actively engaged.
• High % of Accelerators achieving AI training.
• Increased Accelerator adoption wins per business/function.

Stakeholder Engagement

• Achieve high stakeholder satisfaction scores (via surveys, feedback loops).
• Increase in cross-functional workshops and engagement sessions conducted.
• High % of stakeholder groups actively participating in change initiatives.

Communication Effectiveness

• Engagement rates for AI communications.
• Sessions delivered and attendance rates.
• Feedback scores on clarity and usefulness of communications.
• Increase in digital Citi AI assets created, viewed, and trending.

Program Management Quality & Completeness

High % adherence to program governance and quality standards.

High % of documentation completed and maintained to standard

Skills & Qualifications

• Proven Program Management Acumen: 10+ years of experience leading complex, global programs within dynamic, fast-evolving technology landscapes.
• Methodological Mastery: Expert-level knowledge of core project management methodologies (Agile, Waterfall, Hybrid) and proficiency with leading tools, including AI PM.
• Change Management Expertise: Demonstrated success in driving significant change management, particularly within large-scale, technology-driven transformation initiatives.
• Exceptional Communication & Influence: Superior verbal and written communication skills, with a proven ability to influence, persuade, and collaborate effectively with stakeholders at all organizational levels.
• Detail-Oriented & Quality-Driven: A meticulous approach with an unwavering commitment to delivering high-quality outcomes.
• Results-Oriented & Proactive: A strong sense of urgency, ownership, and a drive to achieve tangible results.
• Continuous Learner: Ability to quickly assimilate and apply new technologies and business processes.
• AI Experience & Familiarity: Strong familiarity with AI technologies, trends, and enterprise use cases.
• Leadership & Team Building: Possesses strong leadership, mentoring, and team-building capabilities.
• Global Collaboration: Experience working effectively in diverse, cross-cultural global teams.
• Academic Background: Bachelor's or Master's degree in a related field.
• Certifications (A Plus): PMP, Prosci Change Management, or similar certifications will be a distinct advantage.
• What You'll Achieve as a Program Management Leader in This Role:
• Pioneer AI Adoption: Drive significant, measurable increases in Gen AI usage across Citi through expertly structured program management. Your leadership will directly influence our technological evolution.
• Forge Global Alignment: Cultivate trust and alignment among diverse global stakeholders, transforming complex initiatives into shared successes.
• Deliver Excellence: Oversee the successful execution of programs, ensuring they are not just on time and within scope, but consistently exceed quality expectations, setting new benchmarks for excellence.
• Shape the Narrative: Translate cutting-edge AI opportunities into compelling, actionable change strategies and communications that inspire and empower.
• If you are ready to make a significant impact, influence the adoption of groundbreaking technology, and shape the future of a global financial leader, we invite you to apply. Join us in leading the AI journey at Citi.

What we’ll provide you

This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Visit our Global Benefits page to learn more. (opens in new window)

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Job Family Group

Project and Program Management

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Job Family

Program Management

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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