Job ID #32317: Senior Project Manager, Specialized Transit

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Union: Non Union

Job Description ID #: A10848

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on November 4, 2026.

Vacancy type: This posting is for an existing vacancy

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the specialized transit programs of the Section, including the shared-ride, door-to-door service and the Taxi Scrip program.

The primary responsibilities of this Senior Project Manager will be to manage specialized transit contracts, including managing and monitoring quality control programs.

The Senior Project Manager will also assist the Manager in determining capital requirements and ensuring accurate capital and operational budget development as it relates to specialized transit.

Using a "best practices" approach they will develop and deliver quality services in a timely and cost-effective manner. They will represent the City’s interests regarding all aspects of specialized transit and related initiatives with the public, with private entities, and with multi levels of government.

They will direct and supervise staff in the Accessible Transportation Services team to ensure contract compliance and vendor performance management according to City Vendor Performance Management Program, and to ensure regular and timely tracking of specialized transit key performance indicators.

The Senior Project Manager will also work closely with peers across the Transit Division to ensure smooth delivery of integrated transit services for Accessible Transportation Services customers.

GENERAL

DUTIES

Lead the development, monitoring, continual improvement, and maintenance of service standards for Accessible Transportation Services.

Lead projects, conduct research and surveys, and consult on specialized transit. Write and present recommendation reports on specialized transit to various bodies, including but not limited to Council, Committees and community stakeholders.

Working closely with City Procurement staff, develop requests for proposals, tenders, and requests for information for specialized transit, evaluate consultant submissions, recommend selection and oversee consultant work/projects for specialized transit.

Negotiate, manage and administer Contracts and Agreements for all specialized transit services.

Through proactive contract administration, ensure accessible transportation services meet current and emerging legislated requirements and all service objectives of the City of Hamilton.

Development and maintain Key Performance Indicators (KPIs) for specialized transit service.

Work with Transit Support Services Quality Management to develop and maintain policies, procedures, and forms related to specialized transit service delivery and contract management.

Work with all contractors to ensure adherence to Section policies, including but not limited to vehicle safety, serious incident reporting, and management of ATS customer records, including vehicle video surveillance records.

Research and assess emerging industry trends, best practices and impending legislation in support of continuous improvement initiatives.

Work closely with Transit Strategy and Planning to model, cost and provide analysis of various service design alternatives.

Coordinate inter-regional transit matters and special and intergovernmental accessible transit projects and initiatives. Provide subject matter expertise related to specialized transit specifically, and to public transportation in general, so as to represent the City as a key public contact in all matters related to the Section.

Undertake detailed analysis of data and processes related to accessibility and specialized transit for the purpose of improving service quality and cost ensuring legislative compliance and standing the lived experience and transport needs of Hamilton residents with disabilities.

Responsible for producing, monitoring, and reviewing monthly required reports under all specialized transit service agreements. Responsible for annual performance reporting to the Accessibility Committee for Persons with Disabilities and Public Works Committee.

Attend Accessibility Committee for Persons with Disabilities (may include related working groups) meetings as required. Attend Contractor Board or Team meetings as required.

Liaise with Contractors, employees and internal staff regarding service planning and problem resolution. Liaise with clients and community organizations as needed or as designated by the ATS Manager to resolve escalated complaints and incidents.

Liaise with representatives from various City departments, including Community and Social Services, Talent and Diversity, etc. on integrated projects. This includes preparing reports for presentations to management and various municipal committees. Liaise with Union Executive, School Boards, Transit employees and staff regarding service planning and problem resolution.

Set an inclusive and transparent tone for engagement with stakeholders and the public. Interact respectfully and informatively with colleagues, external staff, and consultants on Accessible Transportation Services projects

Perform other duties as assigned which are directly related to the responsibilities of the position.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Required to work during labour disputes or other work stoppages and to perform a variety of added duties during these events.

Demonstrated competence in business and contract administration, normally acquired by attaining a degree in business administration/management or any combination of education, training and experience deemed

Proven experience administering large contracts, preferably in specialized transit, including contracts with health care and software providers.

Proven municipal government experience directly related to public service delivery, preferably in the public transit field, with a demonstrated understanding of the interface between Staff and Council.

Proven experience in business analysis, project management, performance management and continuous improvement, financial analysis, budget development and service forecasting.

Proven organizational, analytical and problem solving skills and the ability to work with very tight deadlines and competing priorities.

Experience in organizing, presenting, facilitating and negotiating with diverse stakeholders and user groups and ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.

Excellent written and verbal communication skills, facilitation skills and presentation

Proven experience using Trapeze or other transit service provision software, including generating operational reports.

Must possess thorough knowledge of the current suite of Microsoft productivity tools, including PowerPoint, Excel and Word. Knowledge of Microsoft Project and web-based applications an asset.

Thorough knowledge and understanding of statutes, regulations and by-laws affecting the department/section, including the Municipal Freedom of Information and Protection of Privacy Act, the Personal Health Information Protection Act, the Accessibility for Ontarians with Disabilities Act and its regulations, and relevant sections and regulations of the Highway Traffic Act, and Schedule 25 (Taxi) of Licensing Bylaw 07-170.

Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the

Demonstrated knowledge of the Employment Standards Act and applicable regulations as it relates to the position.

SALARY

Salary Grade 6

HOURS

35 per week

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.