Job ID #32316: Senior Business Process Analyst

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Union: Non Union

Job Description ID #: 7907

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on November 11, 2026.

Vacancy type: This posting is for an existing vacancy

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Corporate Security Planning Specialist, this position is responsible for ensuring effective daily operation, records management and analyzing and devising complex business process requirements. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Senior Business Process Analyst will also assist with the development of business analytics capabilities within the Corporate Security Division.

Oversee security-related contracts, including vendor performance, service delivery, compliance monitoring, and contract administration. Through data analysis and business process reviews, the position will identify service gaps, recommend improvements, and ensure resources and programs align with operational and organizational needs.

Develop reports and recommendations to enhance business processes, optimize security system investments, support new technology implementations, and lead requirements gathering and process design for medium- to large-scale projects across multiple functional areas.

This position will utilize a high level of professional business insight and applies highly effective relationship building and communication skills. This position will handle confidential security matters related to personnel security requirements.

GENERAL DUTIES

Identify, analyze, and document business and process requirements through stakeholder consultation, document analysis, business process mapping, workflow analysis, and operational reviews.

Lead and support business process improvement initiatives by evaluating existing practices, identifying gaps, recommending solutions, and implementing operational efficiencies.

Provides input into training plans by identifying and assessing areas of improvement, needs and skills requirements.

Conduct audits and evaluations of organizational processes and practices, identifying opportunities for improvement and recommending changes that may impact operational procedures, compliance requirements, and staff responsibilities.

Develop, monitor, and report on Key Performance Indicators (KPIs), performance measures, dashboards, and analytics to support operational decision-making and continuous improvement.

Track, evaluate, and provide recommendations based on program outcomes, operational data, and departmental strategic initiatives.

Research, analyze, and prepare reports, briefings, presentations, communication materials, and recommendations for management and stakeholders.

Critically evaluate information from multiple sources, reconcile conflicting requirements, identify root causes, and translate business needs into practical and effective solutions.

Lead the implementation of new system modules, functionality enhancements, automated processes, and technology solutions.

Support the administration, maintenance, optimization, and continuous improvement of Corporate Security technology platforms, including the Emergency Notification System and Incident Management System.

Manage and oversee security-related contracts, including vendor performance, service delivery, compliance monitoring, contract administration, and associated reporting requirements.

Maintain and coordinate document control, records management, and data governance practices to ensure compliance with legislative and corporate requirements.

Monitor system non-conformances, identify trends, assess risks, and recommend corrective actions and best practices.

Support special projects related to security operations, planning, business transformation, technology implementation, and process modernization.

Provide analytical, operational, and project support to both Corporate Security Planning and Operations on security-related matters.

Build and maintain effective working relationships with internal and external stakeholders, vendors, service providers, and business partners.

Perform other duties assigned that are directly related to the responsibilities of the position.

Demonstrated experience in the functional areas outlined above, typically acquired through the completion of a post-secondary program in Business Administration, Information Systems, Security Management, Public Administration, or a related field, combined with progressively responsible experience in business process analysis, program administration, security operations, or a related environment. An equivalent combination of education and experience will be considered.

Strong understanding of business processes, operational planning, and service delivery within a municipal or public-sector environment.

Demonstrated knowledge of business analysis methodologies, process improvement techniques, requirements gathering, workflow analysis, and project delivery frameworks.

Experience supporting the implementation, enhancement, testing, and administration of business applications and technology solutions, including knowledge of system lifecycles and quality assurance practices.

Proficiency in a computerized environment with advanced skills in Microsoft Office applications, particularly Outlook, Word, Excel, PowerPoint, and reporting tools

Strong analytical, research, problem-solving, and decision-making skills, with the ability to interpret complex information, identify trends, develop recommendations, and support data-driven decision-making.

Excellent verbal and written communication, facilitation, presentation, report-writing, and interpersonal skills, with the ability to communicate effectively with all levels of staff, management, vendors, consultants, and external stakeholders.

Demonstrated ability to manage multiple priorities, projects, and competing deadlines while maintaining a high degree of accuracy and attention to detail.

Proven ability to work independently and collaboratively in a fast-paced, dynamic environment, exercising sound judgment, initiative, and discretion.

Highly developed leadership, organizational, and relationship-management skills, with the ability to build productive partnerships and influence positive outcomes.

Experience developing and monitoring performance measures, KPIs, dashboards, reports, and operational metrics to support continuous improvement and organizational objectives.

Knowledge of records management, document control, data governance, contract administration, and vendor performance management principles is considered an asset.

Possesses a high degree of professionalism, integrity, confidentiality, and accountability, with a strong commitment to customer service and operational excellence.

SALARY

Salary Grade 5

HOURS

35 per week

NOTE: This salary is based on a preliminary evaluation. This position may be re-evaluated within six months of the filling of this position.

NOTE

As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Reference Check or Vulnerable Sector Screening, at their own expense, prior to beginning work in this position.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE

Disclaimer

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.