Agent Product Manager

ABOUT THE ROLE As an Agent Product Manager, you will connect customers, sales, and engineering at an AI-powered hospitality software company. The role focuses primarily on customer accounts, building AI agents for operational workflows, and bringing recurring customer needs into product development. WHAT YOU'LL DO - Lead onboarding, refinement, quarterly review, and optimization calls to support customer retention and growth. - Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions. - Identify common customer requests and translate them into prioritized feature work for engineering. - Partner with engineering to unblock agents and scope new capabilities. - Automate routine work and improve the efficiency of customer interactions and internal processes.

WHAT WE'RE LOOKING FOR - At least 3 years of experience in product management, operations, customer success, solutions engineering, or another customer-facing technical role delivering solutions. - Experience managing customer relationships and leading onboarding, support, or business review calls. - Ability to scope technical requirements and turn customer needs into implementable specifications. - Demonstrated experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches. - Experience using AI coding assistants such as Claude, Codex, or ChatGPT to prototype or build solutions. - Ability to identify patterns in customer requests and decide whether to address them through automation or engineering work. - A systems-oriented approach, comfort with ambiguity, and interest in working directly with customers, including non-technical or business-focused teams. - Hospitality, travel, customer service, or workflow-platform experience is helpful.

COMPENSATION & BENEFITS Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Comprehensive health insurance and a 401(k) match are offered. Visa sponsorship is not available; candidates must be authorized to work in the United States. LOCATION On-site in San Francisco, California.