Institutional Operations Executive

Location: Singapore

Business Operations Analyst

Department: Head of Operations

Reporting to: Business Operations

About CMC Markets

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

Why you’ll love working at CMC Markets

Growth: CMFAS (Financial Regulatory) qualification, LinkedIn learning, internal opportunities, intensive training and support from the L&D team. Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture. Social: We have our own in-house Culture Club that organises a bunch of activities such as: parties, dinners, networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.

Perks: Day off for your birthday, free breakfast and coffee every day, additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

ROLE AND RESPONSIBILITIES

To provide technical operational support to CMC Connect team and the Institutional client base for the entire client experience, from pre-sales testing to onboarding, facilitation of ongoing trading activity and commercial configuration management. Additionally, to ensure connectivity with institutional clients and associated third party support providers is established and maintained.

Key responsibilities include, but are not limited to

Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products

Understand Institutional requirements from internal and external stakeholders. Liaise with IT and other relevant departments as required to test and rollout through the development lifecycle

On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack

Develop internal and external relationships with key business stakeholders – to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC’s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs

Contribute to Institutional IT and product strategy, planning, development and delivery pipeline

Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation

Assist with the implementation of business controls around client set up and management

Work closely with the Business Operations team whilst carrying out daily Institutional tasks

Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training

When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets

Take all reasonable steps to ensure appropriate confidentiality

Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

Experience managing business process change and technology implementation projects

Knowledge of the Institutional derivatives business area preferable

Relevant experience supporting Institutional electronic trading business

Experience in Web Services / API’s platform

Excellent understanding of FIX desirable

Established interest and awareness of financial markets

Ability to build solid working relationships with key stakeholders internal and externally

Commercially and strategically minded with a strong focus on client service

Strong verbal and written communication skills as well as interpersonal skills

Ability to work and deliver on own initiative and to deadlines

Strong analytical and reporting skills

Excellent attention to detail

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

The Company reserves the right to review, alter and amend job descriptions from time to time in line with business requirements.