Knowledge Management Analyst

• Location(s): Help Headquarters
• Job Type: Full Time Regular
• myWork Program: Hybrid
• Starting Salary Range: $65,800.00 - $79,000.00

Background Screening Requirement

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

What’s the job

The Knowledge Management Analyst helps employees find and use accurate, relevant and timely information. Working with business partners, the Analyst develops and maintains SharePoint-based intranet and knowledge management solutions, supports content governance, administers established reports, and provides training and end-user support.

The role identifies opportunities to improve information access, processes, tools and the employee experience.

What you’ll get to do

Create and maintain knowledge management documentation and procedures, conduct assigned content and governance reviews, address routine content issues, and provide findings and recommendations to the Knowledge Management Team Lead.

Gather business requirements and design, configure, test and maintain approved SharePoint-based solutions and workflows.

Collect and validate data, run and distribute established reports, and maintain reporting assets.

Develop and deliver training, guidance and resources that help employees use intranet and knowledge management tools and processes effectively.

Guide business partners and content owners on publishing, content organization and knowledge management practices.

Provide day-to-day support to intranet and knowledge management users by answering questions, troubleshooting issues and escalating complex matters.

Lead assigned workstreams or small-scale initiatives and support larger projects.

Identify recurring issues and recommend improvements to processes, platform functionality and the employee experience.

Support the broader Communications team on internal communications initiatives, including intranet content management, knowledge management expertise and project support.

Who are we looking for?

Post-secondary diploma or degree in business administration, communications, information management, technology, analytics or a related field. Equivalent combinations of education, technical certifications and relevant experience will be considered.

Three to five years of relevant experience in knowledge management, SharePoint administration, content management, digital workplace solutions, business analysis or a related field

Experience gathering business requirements and coordinating work involving multiple stakeholders.

Strong knowledge of SharePoint and Microsoft 365, including configuring sites, pages, libraries, lists, permissions and workflows

Strong knowledge of content governance, content lifecycle, information architecture and metadata

Strong knowledge of web accessibility standards and plain language principles

Strong written and verbal communication

Experience administering established reports or dashboards using Tableau, Power BI or similar tools is an asset

Experience developing and delivering training and providing end-user support is an asset

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.