Sales Operations Specialist

About the Role We are looking for a Sales Operations Specialist to support our B2B digital asset sales team. You will run and improve day-to-day sales operations across analytics, forecasting support, CRM, sales processes and commission calculations, helping the team serve exchanges, institutional investors, payment and fintech companies across Singapore and APAC. Role Responsibilities: Analytics and reporting : Maintain sales dashboards and prepare weekly, monthly and quarterly business reviews.

Track pipeline, conversion, sales cycle, trading volume and revenue, and client retention; flag issues and recommend improvements. Forecasting and target support : Support target setting, account segmentation and quota allocation. Prepare forecast and pipeline data and support pipeline review meetings. CRM and sales tools : Handle day-to-day CRM configuration, access and data quality checks (e.g. Salesforce, HubSpot).

Provide system support and training to the sales team. Sales processes and compliance alignment : Run and improve lead routing, opportunity management, pricing approvals and contract workflows. Work with Compliance to apply KYB/KYC and AML requirements in deal and client onboarding, and track onboarding progress. Commissions : Own monthly performance and commission calculations, working with Finance and HR to ensure accuracy, transparency and timeliness; provide data to support incentive plan design.

Sales support : Maintain sales collateral, quote templates and price lists. Support onboarding of new sales hires and sales meetings. Cross-functional collaboration : Work closely with Marketing, Product, Finance, Legal and Compliance. Keep up with market and regulatory developments (such as MAS licensing requirements) and update processes and materials accordingly. Role Requirements: Bachelor’s degree, preferably in Business, Economics, Statistics, Finance or a related field. 3+ years of experience in B2B sales operations, revenue operations or business analytics, including independent ownership of at least one sales operations area (e.g.

CRM administration, commission calculation, forecasting). Strong analytical skills in Excel / Google Sheets; hands-on experience using or configuring a CRM such as Salesforce or HubSpot. Fluent English, with the ability to write reports and communicate with regional teams and clients. Thrives in a fast-paced, changing environment and learns new business models and rules quickly; results-driven, detail-oriented, and a strong cross-functional communicator.

Nice to Have: Experience in crypto / digital assets, Web3 or fintech; familiarity with exchange, custody, OTC or payment business models and their institutional clients. Understanding of Singapore’s digital payment token (DPT) regulatory framework and how KYC/KYB and AML requirements apply in the sales process. Experience at an MAS-licensed institution (e.g. a Major Payment Institution providing DPT services). Proficiency in SQL, Python, or BI tools such as Tableau, Power BI or Looker; experience with on-chain analytics tools is a plus.

Track record leading CRM implementations, sales process redesign or RevOps transformation; Salesforce Administrator or similar certification. Mandarin proficiency for communicating with Mandarin-speaking clients. [HR: keep only if the role genuinely requires it]