Cognizant CXCRM GCC Recruitment Experience - 6 - 12 yrs Work Location - Bangalore Notice Period - Immediate to 30 Days Skills Required - Salesforce BA + Banking domain Job Summary: Seeking a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.
Key Responsibilities: Gather, analyze, and document business requirements and user stories. Work with stakeholders to define and prioritize business needs. Translate requirements into Salesforce functional specifications. Support Agile delivery, sprint planning, SIT/UAT, and defect management. Collaborate with Salesforce administrators, developers, and business teams. Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.
Required Skills: 5+ years of Business Analysis experience. 3+ years of Salesforce (Sales Cloud/Service Cloud) experience. Strong expertise in requirement gathering, stakeholder management, and process mapping. Experience with Agile/Scrum methodologies and UAT. Excellent communication and analytical skills. Banking/Financial Services domain experience is mandatory.
Job description provided by Cognizant Technology Solutions.
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