NOC Analyst - L2

Role Overview

• The NOC Analyst L2 provides advanced
• operational support for network, cloud, security, and infrastructure services.
• This role is responsible for complex troubleshooting, root cause analysis,
• problem management, vendor coordination, and mentoring L1 analysts while
• ensuring high availability of enterprise environments.

Key Responsibilities

• Perform advanced troubleshooting for network, cloud, and
• security-related incidents.
• Lead incident resolution for Priority 1 and Priority 2 outages.
• Datadog monitoring and troubleshooting
• Aruba wireless, Hands-on experience with Juniper routers,
• switches, and firewalls, ISP and internet circuit management
• GitHub, including submitting and reviewing pull requests
• Conduct detailed Root Cause Analysis (RCA) and Problem
• Management activities.
• Support Zscaler Internet Access (ZIA), Zscaler Private Access
• (ZPA), and secure remote access environments.
• Troubleshoot routing, firewall, VPN, and application
• connectivity issues.
• Manage cloud infrastructure incidents across Azure and AWS
• platforms.
• Perform change implementations and maintenance activities.
• Coordinate with OEMs and third-party vendors for issue
• resolution.
• Review infrastructure capacity, availability, and performance
• trends.
• Mentor L1 analysts and support knowledge management
• initiatives.
• Participate in major incident management and operational
• reviews.
• Create and maintain technical runbooks and SOPs.

Technical Skills

Networking

Advanced Routing & Switching

BGP, OSPF, MPLS

SD-WAN

Enterprise VPN Technologies

WLAN Fundamentals

Security & Zscaler

Zscaler Internet Access (ZIA)

Zscaler Private Access (ZPA)

Secure Web Gateway

SSL Inspection

Traffic Forwarding

Proxy Troubleshooting

Firewall Technologies

SASE Concepts

Zero Trust Architecture

Cloud Technologies

Microsoft Azure

AWS

Cloud Networking

Cloud Security Monitoring

IAM & Identity Services

Infrastructure

Windows Server Administration

Linux Administration

VMware Virtualization

Active Directory

DNS/DHCP Services

ITSM & Operations

Incident Management

Problem Management

Major Incident Management

Change Management

Shift & Scheduling

• 24x7 rotational support
• On-call participation for critical escalations
• Planned maintenance and change window support
• Lead role during major incidents

Preferred Certifications

ITIL 4 Foundation

CCNP Enterprise or Equivalent

Microsoft AZ-104 Azure Administrator

AWS SysOps Administrator Associate, AWS Security Specialty

Highly Preferred Zscaler Certifications

Zscaler Certified Administrator (ZCCA-IA)

Zscaler Certified Architect (ZCCA)

Zscaler Certified Cloud Administrator

Zscaler Digital Transformation Administrator

Additional Preferred Certifications

Palo Alto PCNSA/PCNSE

Juniper

Fortinet NSE 4+

Cisco CyberOps Professional

Microsoft SC-200 Security Operations Analyst