- Monitor network devices, servers, and applications using monitoring tools.
- Identify, log, and escalate network incidents and alerts.
- Assist in troubleshooting connectivity and network performance issues.
- Support incident management and ticket tracking processes.
- Maintain network documentation, reports, and operational logs.
- Perform routine health checks on network systems and infrastructure.
- Coordinate with technical teams for issue resolution.
- Learn and follow SOPs, escalation procedures, and operational guidelines.
Requirements
- Basic understanding of Networking concepts (TCP/IP, DNS, DHCP, Routing & Switching).
- Knowledge of computer hardware and operating systems.
- Familiarity with Windows and Linux environments.
- Good analytical and troubleshooting skills.
- Strong communication and teamwork abilities.
- Willingness to work in rotational shifts if required.
Job description provided by Training Basket.
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