Head - Operations (Gig Economy)

Designation: Head

• Operations (Gig Economy)

Location: New

Delhi

Role Summary-

The Head – Operations (Gig Economy) will be

responsible for building, scaling, and managing our client's end-to-end aggregation / "Gig Economy" ecosystem. Company is in the business of providing gardener services "on-demand", with hourly booking model. Company is a fast-growing startup with a growing user base in the Delhi NCR region.

The role involves the creation of a robust gig workforce,

establish hub-and-spoke operating models, develop scalable operational

processes, and ensure superior customer experience while driving business

growth.

The role demands an entrepreneurial

leader with experience in marketplace businesses, hyperlocal services, or gig

economy platforms who can build operations from the ground up.

KeyResponsibilities-

• 1.ProductDevelopmentandDriveOperations:Participateandcontributeinproductdevelopmentand management. Manage operations aligned to e commerceoperations.
• 2.Onboarding:Building and managing the digital and physical platform to grow
• and onboard new aggregators,partners,vendorbaseandensuretheentireecosystemisdevelopedandalignedtothe
• definedsystem and processes.
• 3.Performancemonitoring:Useanalyticstotracktheperformanceoftheaggregatedplatform.Develop and
• monitor 360 degree performance metrices requisite for the business.
• 4.BusinessDevelopmentMarketingand Salesstrategy:Takinganactiveroleinmarketingandsales andensure that the company's products and services are reachingthe right audience and generating
• revenue.identifyingtargetmarkets,developingpricingstrategies,creatingmarketingcampaigns,and analyzing
• sales data to make informed decisions about the direction of the business.
• 5.Establishing and maintaining partnerships and relationships with
• stakeholders: Establishing and maintainingpartnershipsandrelationshipswithstakeholders,includinginvestors,customers,suppliers, and other key players in the
• industry. Must have excellent stakeholder management skills, maintaining open
• lines of communication and building trust with all parties involved.
• 6.HavingCustomerandServiceCentricApproach:Empathetictocustomerrequirementsandabilityto build processes maintaining the customer as its nucleus.
• 7.Building and leading a strong and effective team: Need to have excellent communication skills, responsible for
• conveying the company's vision, values, and goals to employees, investors, and
• stakeholders.

8.Team

Leadership

• ·Build and lead high-performing operations, city, and
• partner management teams.
• ·Foster a culture of ownership, accountability, and
• continuous improvement.

9.Governance

& Compliance

• ·Ensure compliance with labour regulations applicable
• to gig workers, statutory requirements, contracts, safety standards, and
• company policies.
• ·Establish SOPs, audit mechanisms, and operational
• controls.

Prerequisites

• ·Qualification:Bachelor'sormaster’sdegreeinBusinessAdministration,Management,orrelatedfield.
• ·Provenexperience in building and scaling a Startup working in the "Gig Economy" sector.
• ·Strongleadershipandmanagementskills,withtheabilitytobuildandleadaneffectiveteam in a fast-faced environment.
• ·Excellentcommunicationandinterpersonalskills,withtheabilitytocommunicateeffectivelywithall stakeholders.
• ·Understandingofbusinessandfinancialmarkets.
• ·Experienceinmanaginge-commerce,B2Cplatformscateringnicheserviceslike:AggregatorDelivery platforms,D2H services
• ·Knowledgeofmaintenance,FMserviceswouldbeanaddedadvantage.