Job Summary
- Index Infotech is seeking a highly experienced Senior Operational Consultant to drive strategic business
- improvements, optimize processes, and enhance overall operational efficiency. This role requires deep
- expertise in business operations, process transformation, and strategic advisory, providing key
- recommendations to senior leadership. The ideal candidate will bring 10+ years of proven experience in
- operational consulting (SCM & Manufacturing), leading large-scale process enhancements, and delivering
- impactful results across complex business environments.
Key Responsibilities
- Design, customize, and deploy EPICOR ERP solutions based on business needs, focused on operational best practices in new business implementations.
- Identify opportunities for operational process improvements and efficiencies using Epicor Kinetic functionalities.
- Document operational processes, procedures, and system changes to ensure knowledge transfer and compliance.
- Collaborate cross-functionally with other team members to resolve issues, ensure smooth outcomes, and provide an excellent customer experience for internal and external customers.
- Provide training and support to users, addressing their inquiries and resolving issues.
- Stay updated on Epicor best practices and emerging trends to enhance system utilization and effectiveness.
- Experience in analyzing business requirements and conducting gap analysis, and documenting the same.
- Good verbal and written communication
- Should be willing to travel when the project demands.
- Guide senior management in change management strategies to implement new processes effectively and technologies.
- Provide mentorship and leadership to junior consultants and operational teams.
Requirements
- 8+ years of experience in operational consulting, business process improvement, or enterprise transformation.
- Proven track record of leading high-level operational projects and delivering measurable improvements.
- Master’s degree in Business Administration, Operations Management, or a related field (preferred).
- Expertise in workflow optimization, business strategy, financial impact analysis, and regulatory compliance.
- Strong data-driven decision-making skills with experience in business
- Exceptional communication and leadership abilities, with experience in advising C-suite executives.
- Knowledge of ERP systems, automation tools, and digital transformation strategies.
- Ability to lead large-scale operational change initiatives and drive organizational improvements.
Job description provided by Index InfoTech.
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