Sr Desktop Support Analyst
Handling IT-related
- activities in Unit-I and Unit-II
- Responsible for GxP-related IT activities.
- Adherence to effective IT SOPs and
- ensuring related activities are carried out accordingly.
- Maintenance and support for Chromeleon and
- non-Chromeleon applications and servers.
- Provide technical support to vendors
- during any new installation or troubleshooting.
- Implementation of desktop policies in GxP
- systems.
- Maintain and review IT assets.
- Preparation, review, and execution of
- qualification and validation documents.
- End-user support related to IT
- infrastructure and system hardware.
- Printing support.
- Support related to network LAN, Wi-Fi,
- switches, etc.
- Assisting with IT issues in QC and R&D
- labs.
- Coordinate with the corporate IT team for
- remote software and web applications.
- Coordinate with team members and
- troubleshoot IT-related problems.
- Anti-virus and patch management
- compliance.
- Monitoring and closure of IT tickets as
- per the SLA.
- Any other responsibility or assignment
- allocated by the Department Head.
Environment, Health
- and Safety (EHS) Responsibilities
- Follow all EHS guidelines and work
- instructions while carrying out assigned activities.
- 100% compliance with Personal Protective
- Equipment (PPE) usage.
- Adherence to Life-Saving Rules (LSR).
- Work according to competence and assigned
- tasks.
- Participate in training programs.
- Awareness of emergency preparedness plans
- and responding to emergencies.
- Report EHS incidents to the concerned
- officer, manager, or EHS representative.
