Senior Technical Support Analyst

Responsibilities

• Handling IT-related activities at Patalganga
• Overall responsibility for all GxP-related IT activities at the Patalganga location.
• Implementation of standard operating procedures as per current Good Manufacturing Practice (cGMP) guidelines issued by Quality Assurance.
• Maintain Chromeleon and non-Chromeleon application servers as per infrastructure policies.
• Ensure implementation of and adherence to applicable SOPs.
• Maintain IT documentation as per cGMP requirements.
• Ensure compliance with audit observations.
• Implement and review desktop policies on all respective GxP systems.
• Provide technical support to vendors during new installations or IT infrastructure troubleshooting.
• Evaluate user requirements and ensure adequate capacity to meet requirements on time.
• Prepare, review, and execute qualification and validation documents related to Information Technology.
• Impart training to engineers on cGMP and IT principles.
• Coordinate with the corporate IT team for remote software and web applications.
• Provide laboratory IT support and resolve IT-related issues.
• Review SCOM alert mechanisms for IT infrastructure.
• Coordinate with team members to troubleshoot IT-related problems.
• Handle any other responsibilities or assignments allocated by the Department Head.
• Provide technical support to the Unit II team.
• Review OT and DCS vCenter on a daily basis.
• Review the EBR application and provide support to the production team.
• Provide support for OT firewall rule creation.
• Provide OT network support.
• Perform workstation, server, and tablet PC qualification.
• Handle terminal creation, weighing balance configuration, and printer configuration in the PAS-X application.
• Provide Hyper-V infrastructure support for the Wi-Fi controller in Unit II.
• Configure Android tablets for the SAP PPM application.
• Create and configure servers in vCenter and Hyper-V.
• Handle the Fortinet Secure Remote Access Proof of Concept (POC) project.