Sales Ops Engineer

Role Purpose

Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.

Key Accountabilities

• Renewals & Revenue Retention – Primary Accountability

• Own renewal planning, tracking and closure for all assigned partner-managed accounts.
• Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps.
• Engage channel partners proactively to secure timely customer renewals.
• Identify accounts at risk of non-renewal and initiate corrective action.
• Coordinate renewal proposals, commercial approvals, documentation and order closure.
• Minimize revenue leakage from missed, delayed or unsuccessful renewals.

• Channel Partner Relationship Management

• Act as the primary point of contact for assigned channel partners on renewals.
• Drive partner accountability for customer engagement, renewal discussions and closure.
• Conduct periodic partner reviews to assess renewal status, risks and opportunities.
• Resolve partner concerns and escalations affecting customer retention.

• Customer Retention & Account Health

• Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks.
• Track customer satisfaction, usage concerns and contractual commitments.
• Facilitate timely resolution of issues impacting renewal decisions.
• Identify opportunities for contract expansion, upselling and cross-selling.

• Renewal Operations & Commercial Coordination

• Maintain accurate contract records, renewal dates, pricing and commercial terms.
• Coordinate quotations, purchase orders, agreements, invoicing and partner commissions.
• Ensure CRM accuracy and renewal forecast visibility.
• Standardize renewal workflows and improve turnaround times.

Requirements

• Renewal Management:Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.
• Channel Partner Management:Ability to engage, coordinate and drive channel partners to secure customer renewals.
• Revenue Retention:Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.
• Commercial Coordination:Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.
• Pipeline & CRM Management:Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.
• Stakeholder Management:Strong follow-up, relationship-building and coordination skills across partners, customers and internal teams.
• Experience : 0 to 1 year

Benefits

• We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
• Personal accidental insurance for you.
• Great company culture.
• Exposure to the fastest growing domain.
• We offer gratuity.