Senior Business Development Manager

Senior Business Development Manager – (Dubai)

About myZoi

• myZoi is an exciting licensed fintech aiming to promote financial inclusion
• globally. Our vision is to provide a level playing field for the underbanked by
• enabling access to essential financial services in an affordable, convenient,
• and transparent manner. We are looking for smart, ambitious, and purpose-driven individuals with
• a track record of sales to join our team.

The Opportunity

• This is an opportunity to
• join myZoi as a Senior Business Development Manager. The role will be based in Dubai,
• UAE.

Key Responsibilities

Strategy

• Build a sustainable pipeline of
• companies with a large number of lower-income employees
• Efficiently acquire users from
• onboarded companies and grow the relationship
• Promote product, volume and revenue growth
• Capture and share client feedback to support
• continuous improvement of the product offering
• Act as an ambassador for the company
• and promote its value proposition to clients and other external stakeholders
• Understand and stay up to date with
• the regulatory environment, competition, and business opportunities

Business

• Achieve defined targets for onboarding
• companies through B2B sales and acquiring end users from these companies
• Draw up periodic plans to generate new business to achieve set sales
• targets and objectives
• Source and call on prospects on an ongoing basis to maintain a
• strong sales pipeline
• Undertake sales presentations and organise monthly roadshows as per
• the agreed numbers
• Establish and maintain close business collaborations with partners
• across the group to generate new business leads
• Solicit referrals from clients and business partners
• Build and deepen relationships with
• the existing client base to increase business penetration and cross-selling
• Develop and implement sales and
• service plans to achieve agreed sales and revenue targets for existing and new
• clients
• Carry out agreed sales activities,
• client presentations, attend events, financial literacy sessions, and other commercial
• initiatives
• Drive business volume growth and
• increase subscriber base product adoption
• Prioritise activities based on clients'
• existing or potential business and revenue contribution
• Build an information database on existing clients to support
• relationship building and business growth efforts
• Keep abreast of clients' needs and conduct regular checks on market
• trends and competitors' programme offering

Processes

• Maintain sales discipline and ensure
• the pipeline is strong and updated accurately
• Provide truly professional key account management service to achieve
• a high level of customer satisfaction and retention
• Practise service excellence when
• handling customer issues, complaints, and product enquiries in a timely, responsive,
• and problem-free manner
• Work with the relevant teams across implementation, partnerships, products,
• legal, operations, compliance and risk within the company to maintain a
• high level of customer satisfaction
• Enhance service levels through recommendation of improvements in
• operational processes, procedures and products based on customer feedback
• Ensure smooth and timely closure of sales mandates and client
• onboarding
• Ensure relevant forms and documents are submitted for processing
• according to the approved timeline and requirements
• Ensure customers' personal information
• and documents are managed confidentially
• Ensure all due diligence on matters related to Money Laundering and
• CDD for onboarding are carried out in accordance with compliance policies
• People and Talent
• Motivate oneself to improve selling
• and personal skills, especially in meeting sales targets, relationship
• management with clients and other stakeholders. Strong time management,
• communication and presentation skills
• Upgrade knowledge and stay informed of
• new developments in fintech, competition, banking, payroll and payment products
• and services

Risk Management

• Ensure compliance with the Company's
• standards and policies and regulatory requirements pertaining to money
• laundering and CDD.
• Exercise due care and diligence on
• matters related to money laundering and CDD in day-to-day sales processes.
• Acquire relevant knowledge and
• training, and provide support to the broader team
• Maintain zero tolerance for fraud and
• mis-selling.

Governance

• Act and escalate quickly when any risk
• or control weakness becomes apparent, and ensure it is addressed within an
• appropriate timeframe and escalated through the relevant committees.
• Work with multiple stakeholders to
• establish the applicable risk and control framework to ensure that the Group's
• ability to remain within risk appetite is not materially threatened.
• Familiarise yourself with the
• Company's and the Group's governance structures and mandatory processes.

Regulatory & Business

Conduct

• Display exemplary conduct and live by the companies Values and Code
• of Conduct.
• Take personal responsibility for embedding the highest standards of
• ethics, including regulatory and business conduct. This includes
• understanding and ensuring compliance with, in letter and spirit, all
• applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the company to achieve fair outcomes for Clients.
• Effectively and collaboratively identify, escalate, mitigate and
• resolve risk, conduct and compliance matters.

Key Stakeholders

• Product team
• Partnerships team
• Implementation managers
• CFCC & Risk team
• Legal, Operations & Service teams
• Business team
• External clients and relevant stakeholders

Qualifications & Requirements

• A graduate with 10+ years of business
• development / sales experience, preferably gained in the fintech, banking, exchange
• house, or financial services industry covering payroll services
• Sound knowledge of financial products,
• with a deep understanding of underbanked payroll services in UAE and a
• willingness to learn.
• Solid market connections and
• networking experience with large corporate clients across the UAE
• Good knowledge of current Fintech offerings in the payroll
• and payment services space
• Track record of consistently exceeding
• sales goals
• Strong interpersonal, stakeholder
• management and communication skills, with the ability to deal with all levels
• of people, often in complex and difficult situations
• Team player who shows initiative and assertiveness
• Self-motivated and keen to upgrade and
• improve personal knowledge and skills to meet the evolving job requirements
• At myZoi we strive to create a both a
• product and a team that embraces equality, inclusion, diversity and freedom. We
• want people who can be themselves and bring their own brand of value to the
• team. Come and join us!