WF Development

OTSI

(Object Technology Solutions, Inc) has an immediate opening for a WF

Development Specialist 2

WF

Development Specialist 2(onsite Role)

MAJOR

RESPONSIBILITES

• ·This role is best aligned to
• candidates with a workforce development, learning technology, and customer
• support background, with automation and AI experience viewed as a strong
• advantage rather than a strict requirement.

·Primary Skill Requirements

(Highest Priority)

• ·Workforce development and
• learning operations experience.
• ·Customer service and end-user
• support in a high-volume environment.
• ·ServiceNow or similar
• ticketing/request management systems.

·Learning Management System

• (LMS) administration and support.
• ·Experience supporting learning
• experience platforms (LXP) and enterprise learning technologies.
• ·Ability to analyze recurring
• requests and improve operational processes.
• ·50% customer support and
• request management.
• ·Approximately 50% automation,
• process improvement, and solution development.
• ·Support learning platforms,
• training operations, and workforce development initiatives.
• ·Develop scalable solutions that
• increase efficiency and reduce repetitive manual tasks.

AND EXPERIENCE

• ·Strong workforce development or
• learning technology background.
• ·Demonstrated customer-facing
• support experience.
• ·Comfortable working across
• multiple enterprise learning platforms.
• ·Problem solver with process
• improvement and automation mindset.
• ·Skills and experience are more
• important than specific job titles.
• ·Candidates with extensive
• experience are acceptable if aligned with budget expectations.

Preferred

• ·Experience with other learning
• platforms such as Degreed and similar LMS/LXP solutions.
• ·Application support and
• troubleshooting.
• ·Knowledge of onboarding,
• certification, training, or learning workflows.
• ·Process documentation and
• continuous improvement.
• ·Workday Learning experience
• (preferred).

·Automation & AI

Capabilities (Preferred)

• ·Experience identifying
• opportunities to automate manual work.
• ·Exposure to AI-powered
• productivity and automation tools.
• ·Ability to build or support
• automated workflows that improve customer experience and reduce manual effort.
• ·Experience with tools such as
• Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable
• but not required.