Business Analyst (Newgen)

• We are seeking a skilled Business Analyst with
• hands-on experience in Newgen platforms to support operational
• transformation initiatives within the banking sector. The role focuses on
• workflow automation, process optimization, document management, and low-code
• application development. The ideal candidate will bring strong domain knowledge
• in Banking and Financial Services, along with proven experience in requirements
• gathering, business process analysis, and solution delivery using Newgen BPM
• platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules.
• This role requires close collaboration with business
• stakeholders, product owners, solution architects, and development teams to
• deliver automation and operational efficiency across key banking areas,
• including Trade Finance, Credit Approval and Lending, Loan Origination,
• Customer Onboarding, and Account Opening and Maintenance.

Key Responsibilities

Work

• closely with business stakeholders, SMEs, and technical teams to gather,
• analyze, and document functional and non-functional requirements for
• Newgen-based solutions.

Analyze

• existing business processes and workflows to identify gaps and
• inefficiencies, and recommend optimized process designs to improve
• operational efficiency and productivity.

Facilitate

• workshops, brainstorming, and requirement-gathering sessions to map key
• banking processes including Trade Finance, Lending, Corporate Banking,
• Customer Onboarding, and Account Maintenance.

Translate

• business needs into clear functional specifications, user stories, process
• flows, and use cases; develop and maintain documentation such as BRD, FRS,
• gap analysis, and impact assessments.

Define

• and document integration requirements between Newgen platforms and
• internal/external systems, including core banking systems, middleware,
• customer-facing channels, and third-party or regulatory systems.

Assess

• and support management of operational and financial risks, ensuring
• solutions comply with bank policies, standard operating procedures, and
• regulatory requirements.

Collaborate

with Newgen implementation teams to design and configure workflows, forms,

business rules, and system integrations.

Support

User Acceptance Testing (UAT), ensuring solutions meet business

expectations and regulatory standards.

Support

deployment, go-live, and post-implementation phases to ensure smooth

transition and user adoption.

Act

as a subject matter expert in BPM, workflow automation, and banking

operations.

Serve

as the primary liaison between business users and technical teams to

ensure clear communication and timely delivery.

Requirements

Required Skills & Qualifications

Bachelor’s

or Master’s degree in Computer Science, Information Systems, or a related

discipline.

8+

• years of experience as a Business Analyst, including 5+ years of hands-on
• experience delivering Newgen platform implementations (iBPS, OmniDocs,
• BAM, O2MS, or similar).

Strong

domain expertise in Banking and Financial Services, with experience across

Lending, Trade Finance, Payments, and Customer Onboarding.

Demonstrated

experience in requirements elicitation, process re-engineering, workflow

design, and functional documentation.

Hands-on

exposure to BPM platforms, system integrations, and digital process

automation initiatives.

Working

knowledge of project management methodologies and tools such as JIRA or

equivalent.

Excellent

communication, analytical, and stakeholder management skills.

Fluent

in English.

Preferred Skills

Experience

in digital transformation and automation initiatives in Banking and

Financial Services (BFSI).

Certifications

such as CBAP or Agile certifications are a plus.