Senior Associate Consultant

Job Title: Senior Associate Consultant - ServiceNow

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform.
• Work extensively on ITSM modules such as Incident, Problem, Change, Service Request, and Knowledge Management.
• Develop and customize ServiceNow Service Portal using widgets, UI scripts, and client scripts.
• Implement and support ServiceNow GRC modules including Risk Management, Policy & Compliance, and Audit Management.
• Develop custom applications, workflows, business rules, script includes, and integrations.
• Integrate ServiceNow with third-party systems using REST/SOAP APIs.
• Perform unit testing, troubleshooting, and debugging of ServiceNow applications.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Ensure best practices, governance, and security standards are followed during development.
• Participate in platform upgrades, enhancements, and performance optimization.

Requirements

Required Skills

• 6+ years of experience in ServiceNow development.
• Strong experience in ServiceNow ITSM module implementation and customization.
• Hands-on experience in Service Portal development (HTML, CSS, AngularJS, JavaScript).
• Experience working with ServiceNow GRC modules.
• Good knowledge of Business Rules, Client Scripts, Script Includes, UI Policies, and Workflows.
• Experience with REST/SOAP integrations.
• Strong scripting skills in JavaScript.
• Experience in ServiceNow platform configuration and customization.
• Familiarity with Agile/Scrum methodology.