ServiceNow lead

ServiceNow Lead Developer

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform across ITSM, ITOM, ITAM, and CSM modules.
• Develop custom applications, workflows, business rules, UI policies, client scripts, and server-side scripts.
• Configure and manage integrations between ServiceNow and third-party tools/systems (via REST, SOAP, APIs, MID Servers, etc.).
• Work on CMDB, Discovery, Event Management, and Orchestration within ITOM.
• Support IT Asset Management lifecycle processes within ServiceNow.
• Customize portals, dashboards, and reports to meet business requirements.
• Troubleshoot technical issues and provide timely resolution.
• Collaborate with cross-functional teams to gather requirements and deliver scalable ServiceNow solutions.
• Ensure adherence to ServiceNow best practices, coding standards, and security guidelines.

Requirements

Required Skills & Qualifications

• 10 years of hands-on experience as a ServiceNow Developer.
• Strong knowledge of ITSM, ITOM, ITAM, and CSM modules.
• Proficiency in JavaScript, Glide API, HTML, CSS, AngularJS, and other scripting languages.
• Experience with ServiceNow integrations (REST, SOAP, API-based).
• Good understanding of CMDB design and maintenance.
• Familiarity with Discovery, Event Management, Orchestration within ITOM.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• ServiceNow CSA certification required; CIS certifications (ITSM/ITOM/CSM/ITAM) preferred.