Technical Lead

ServiceNow Service portal & Custom App Development

Job Overview

We are seeking an experienced ServiceNow developer specializing in Service Portal and Custom Application Development to join our team. The ideal candidate will have a strong understanding of ServiceNow platform capabilities and experience in building and customizing portals and applications. The developer will collaborate with cross-functional teams to design, implement, and enhance user-friendly solutions tailored to business needs.

Key Responsibilities

Service Portal Development

• Design, develop, and customize ServiceNow Service Portals, ensuring alignment with business requirements and user experience best practices.
• Create and modify widgets, using HTML, CSS, JavaScript, and AngularJS, to deliver interactive and intuitive UI components.
• Integrate Service Portal with other ServiceNow modules, such as Incident, Request, Knowledge, and Service Catalog.
• Maintain portal performance and troubleshoot issues to ensure high availability and responsiveness.
• Build custom applications on the ServiceNow platform using Flow Designer, Workflow, and custom scripting (client-side and server-side).
• Develop and manage custom tables, forms, business rules, UI policies, and access controls.
• Collaborate with stakeholders to gather requirements, design technical solutions, and deliver scalable applications tailored to specific business processes.
• Write and maintain scripts (JavaScript, Glide API) for both client and server sides to enable functionality and enhance user experience.
• Automate workflows and processes using Flow Designer, Business Rules, and Script Includes.
• Develop integrations with third-party systems using REST/SOAP web services, APIs, and other integration methods.
• Ensure data integrity and seamless data flow between ServiceNow and external systems.
• Conduct unit testing and system testing to validate the functionality and performance of the developed solutions.
• Document development processes, code structures, and configurations.
• Provide ongoing support and maintenance of ServiceNow solutions and troubleshoot any issues that arise.

Requirements

Qualifications

Experience

• 7+ years of ServiceNow development experience, with a focus on Service Portal and Custom Application development.
• Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and AngularJS.
• Experience with Flow Designer, Workflow, and scripting (client-side and server-side) in ServiceNow.

Skills

• Strong knowledge of ServiceNow modules like ITSM, Service Catalog, Knowledge Management, and Incident Management.
• Hands-on experience with REST/SOAP APIs and web service integrations.
• Familiarity with ServiceNow security and access control (ACLs).
• Excellent problem-solving skills and the ability to work independently or as part of a team.