Systems Administrator

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10/31/2026 (11:59 PM ET)

2605580

Pay Grade13

Salary

$5,085.44 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

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Hiring Agency

Justice & Public Safety Cabinet | Kentucky State Police

Location

1266 Louisville Road

Frankfort, KY 40601 USA

Description

• Kentucky State Police is the premier, full-service law enforcement agency in the Commonwealth of Kentucky.
• With the highest level of professionalism and integrity, the Kentucky State Police works to prevent, reduce,
• and deter crime and the fear of crime, enhance highway safety through education and enforcement, and safeguard
• property and protect individual rights.
• As a member of the Kentucky State Police (KSP) Information Technology Branch Help Desk, you will be responsible for
• supporting systems and applications throughout the Commonwealth and the specialized law enforcement IT software.
• You will be a member of the Internal Support Section.
• Base Location: Frankfort, KY – In Office – Provides remote support to KSP employees and local agencies that
• utilize KSP-provided systems and software.

Key Responsibilities

• Provides support for the specialized law enforcement IT software used by KSP personnel.
• Provides support for the KSP Information Technology systems including software used by KSP employees and
• Troopers and Officers.
• First tier technician for all law enforcement software for the KSP employees.
• Will report to the Information Systems Supervisor for the KSP Help
• Desk.
• Serves as Help Desk and Resource Person for 123 Link Agencies and 60 Icap Agencies, assisting the users with hardware, software and network related questions.
• Installs and tests new or modified systems and system
• upgrades, performs file compressions, develops and maintains system utilities related to any and all Law
• Enforcement systems.
• Performs other standard Help Desk and operational functions including: enters, executes and monitors production jobs. Installs and uninstalls equipment such as operating systems, workstations, peripherals,
• communications devices, control systems, proprietary software packages, networking software, electronic mail
• and data base management software.
• Assists with and maintains the Law Information Network of Kentucky (Link) Law Enforcement Teleprocessing
• Network.
• Learns to manage and provide operating system support, which includes installation and monitoring
• performance of servers on local area networks.
• Performs diagnostics and problem resolution with network
• support staff in order to resolve remote Link and AFIS related issues.
• Performs standard paperwork as required; Assists Supervisor In developing documentation, procedures and forms. Also assists in writing technical documentation and user manuals.
• Receives complex problem reports,
• and resolves or refers to appropriate personnel when necessary.
• Assists with and maintains the Integrated Criminal Apprehension Program (ICAP) Network.
• Learns to manage system service providers with routine maintenance issues which includes providing technical assistance to
• other information systems staff. Participates in systems recovery and provides emergency assistance to KSP and
• other Law Enforcement agencies statewide.
• Performs other tasks as assigned or as needed by the Agency.
• Works alternate shifts or overtime as needed.

Preferred Knowledge, Skills and Abilities

• Customer service
• Operate a state vehicle when necessary.
• Experience with law enforcement technology.

Technical Troubleshooting

If you are interested in a challenging yet rewarding career with the Kentucky State Police where you can make

a positive difference in your local community, we would love to review your application.

Minimum Requirements

EDUCATION:High School graduate.

EXPERIENCE, TRAINING, OR SKILLS:Two years of experience in IT systems administration, IT systems support, or IT systems analysis

Substitute EDUCATION for EXPERIENCE: Additional education in computer science, IT, or a related field will substitute for the required experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION:Additional experience in IT systems administration, IT systems support, or IT systems analysis will substitute for the required education on a year-for-year basis OR a certification in an IT related field will substitute for the required education.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):NONE

Working Conditions

Incumbents working in this job title typically perform duties in an office setting.

Probationary Period

• This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
• If you have questions about this advertisement, please contact Julliana Tessensohn at [email protected]
• An Equal Opportunity Employer M/F/D