MY Care Senior Manager

The Executive Office of Health and Human Services (EOHHS) is seeking an experienced, collaborative, and results-oriented professional to serve as the MY Care Senior Manager. This position will lead high-priority projects for Massachusetts Youth Care: Closer to Home (MY Care), a five-year transformation initiative designed to improve how Massachusetts coordinates, places, and cares for youth and young adults with complex behavioral, developmental, medical, and trauma-related needs in rural communities.

Reporting to MY Care leadership, the Senior Manager will independently manage key workstreams from planning through implementation and coordinate activities across state agencies, program areas, technology partners, providers, and other stakeholders. Key initiatives include development of a shared data platform, sustainable funding approaches, unified entry and transfer processes, policy alignment, provider grants, and workforce development.

The position is ideal for a professional who will bring strong project management, analytical, operational, and problem-solving skills, with the ability to navigate complex health and human services systems and move cross-functional initiatives forward. The Senior Manager will use data and stakeholder input to identify trends, assess performance, address implementation challenges, and translate complex information into actionable recommendations for leadership.

Duties and Responsibilities (These duties are a general summary and not all inclusive):

Lead assigned MY Care workstreams from planning through implementation, establishing workplans, timelines, deliverables, and project tracking.

Collaborate across program, policy, fiscal, technology, legal, procurement, and operational teams to advance MY Care priorities.

Identify project dependencies, emerging risks, operational challenges, and matters requiring leadership attention.

Analyze program, utilization, operational, financial, and performance data to uncover trends, gaps, risks, and opportunities.

Monitor legislative, regulatory, policy, and federal requirements affecting MY Care activities and priorities.

Develop and track key performance indicators, program outcomes, and performance improvement strategies.

Contribute to requirements gathering, workflow design, testing, data sharing, system integration, and deployment of MY Care technology initiatives.

Partner with technology teams, vendors, program staff, and subject-matter experts on platform rollout, provider onboarding, adoption, and system performance.

Facilitate cross-agency working groups and meetings involving state agencies, providers, and other partners.

Cultivate productive relationships with provider organizations, advisory councils, vendors, and internal and external stakeholders.

Prepare materials for executive leadership, governance bodies, evaluation activities, and federal reporting.

Perform other duties as assigned.

Preferred Qualifications

Background in healthcare, human services, public health, Medicaid, or related health and human services systems.

Familiarity with state and federal healthcare financing models, including Medicaid and braided funding approaches.

Knowledge of rural health systems and/or residential services for youth and young adults.

Understanding of data systems, health information exchange, and technology deployment within public-sector environments.

Knowledge of procurement, contract management, federal grant compliance, value-based payment, or alternative payment models.

Proven effectiveness engaging stakeholders across complex, multi-agency environments.

Expertise in operational management, project execution, performance tracking, and risk mitigation.

Skilled in negotiation, consensus building, and collaboration with diverse internal and external stakeholders.

Working knowledge of state government or other highly regulated environments.

Exceptional analytical, communication, organizational, and problem-solving capabilities.

About the Executive Office of Health and Human Services (EOHHS):

The Executive Office of Health and Human Services (EOHHS) oversee expenditures of over $28 billion annually. As the largest secretariat, has approximately 22,000 employees and services almost 2 million people, one in three residents of the Commonwealth. The mission of EOHHS is to provide effective leadership and management in the development and provision of health and human services that promote health and safety, independence, and quality of life for individuals and families, and communities throughout the Commonwealth of Massachusetts.

Through MY Care, EOHHS is bringing agencies and partners together to strengthen the system of care for youth and young adults with complex needs, with particular attention to individuals living in rural communities. The initiative focuses on improving coordination, capacity, access, funding, technology, and service delivery across the Commonwealth's health and human services system.

To know more about EOHHS, please visit: https://www.mass.gov/orgs/executive-office-of-health-and-human-services

Pre-Hire Process

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation

• If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
• For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.
• Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.
• For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

MINIMUM ENTRANCE REQUIREMENTS

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.