Sales Manager, B2B Sales

Location: BGR Sofia - Advance Business Center

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Key Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Candidates Profile

• 5+ years proven work experience in a sales/renewals role
• 3+ years proven work experience as a Team Manager
• Eligibility criteria for internal candidates: Should not have been put on an Improvement plan in the past 1 year. Should not be in a probation period or promoted in the past 12 months.
• A passion for customer experience and driving team results

Experience in operations and strategy building

Excellent Coaching history

A record of developing and retaining great employees

Experience maximizing revenue through best practices

Experience working with Salesforce.com or similar CRM

Experience finding solutions as a manager

• Change Management skills
• Language: English C1/C2
• Location: WAH

Location

BGR Sofia - Advance Business Center

Language Requirements

Time Type

Full time