HR Investigations Specialist - Temporary Position

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The HR Investigations Specialist is a subject matter expert responsible for independently managing and resolving sensitive information related to HAD and AEN investigations. This role exercises sound judgment and applies deep understanding of company policies and employment practices to investigate concerns, recommend appropriate actions, and support a fair and consistent employee experience. In addition to owning complex casework, the Specialist provides policy interpretation, and partners with HR Business Partners in the administrative investigation process. The ideal candidate demonstrates discretion, professionalism, and strategic thinking in a fast-paced, confidential environment.

This is for a 1-Year term with possible extension.

JOB DUTIES

Lead the intake, investigation, and resolution of HAD and AEN cases, conducting thorough evaluations of complex and sensitive information

Apply independent judgment in analyzing findings and formulating policy-aligned recommendations; and executing actions once approved

Oversee the Employee Relations team inbox, applying critical thinking and policy interpretation to address or delegate inquiries

Serve as the key point of contact for APS-related inquiries, leveraging knowledge to provide guidance, resolve issues independently when appropriate, and determine when escalation or cross-functional consultation is necessary

Oversee the execution of IP suspensions and reinstatements, ensuring decisions align with company practice Evaluate unique case circumstances and consult with the Employee Relations Manager when deviation from standard protocol is needed

Act as a strategic partner during administrative investigations, attending as a neutral HR representative and ensuring documentation is complete, accurate, and aligned with investigatory best practices

Safeguard sensitive and confidential information, applying sound judgment and professional discretion to manage complex employee relations matters with integrity and consistency

Ability to work flexible and/or extended hours, if needed, to meet the job requirements

Other duties as assigned

Associate degree in Human Resources, Business Administration, Communications, or a related field, or equivalent experience

3+ years of experience in an HR Coordinator/Assistant/Specialist role

HR Certification (SHRM-CP, PHR) a plus

Proficiency in Workday, SharePoint, and the MS Office Suite (Excel, PowerPoint, Word, Outlook)

Knowledge of HR practices, policies, and employment law

Excellent problem-solving and conflict resolution skills with a proactive approach

Strong ability to collaborate in a team-oriented environment; demonstrates flexibility and a proactive, solutions-focused mindset

Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels

Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities effectively

Demonstrated ability to handle sensitive and confidential information with discretion

Self-motivated, adaptable, and results-oriented with a focus on continuous improvement

Ability to successfully pass a background screening

Reliable internet service for hybrid or remote work, if applicable

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.