Executive Director, Clinical Enterprise Strategic Program Transformation Lead

Location: CT - Hartford

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Executive Director, Clinical Enterprise Strategic Program Transformation Leads will lead complex, enterprise-scale transformations that advance clinical strategy, modernize operating models, and establish sustainable business capabilities.

We are hiring three leaders, one for each portfolio: Care Management, Utilization Management, and Clinical North Star. Each leader will oversee the strategy-to-execution roadmap, governance, decision rights, investment and resource priorities, and measurable clinical, operational, financial, and colleague outcomes across Medicaid, Medicare, and Commercial. Each will manage a team of employees, plus contractors, aligning business, clinical operations, technology, finance, and delivery partners on shared commitments.

As the primary integration and escalation contact for executive sponsors, each leader will resolve strategic tradeoffs and dependencies and ensure implementation readiness, adoption, value realization, and sustained operational performance.

Key Responsibilities

Transformation planning and delivery - Convert enterprise priorities into coordinated program roadmaps, operating-model changes, milestones, investment priorities, and outcome metrics. Lead delivery from strategy and planning through implementation and stabilization, remaining accountable for the approved business case.

Governance and executive alignment - Define cross-functional governance, decision authority, and accountability. Align senior leaders on scope, sequencing, capacity, and tradeoffs; direct program teams and delivery partners; and keep executives informed of progress, risks, and required decisions.

Readiness and change adoption - Oversee business and operational readiness, testing, deployment, training, communications, post-launch support, and operational handoff. Embed new capabilities and work practices across affected functions and lines of business.

Enterprise risks and dependencies - Proactively identify and resolve enterprise risks, issues, and dependencies across business and technology workstreams. Escalate significant barriers and required decisions to safeguard delivery commitments, compliance, and business outcomes.

Performance and benefits realization - Define and oversee performance and benefits-realization metrics. Track adoption, productivity, financial, and operational results; close value gaps; and sustain outcomes consistent with the approved business case.

Required Qualifications

The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:

15+ years of progressive leadership experience in enterprise transformation, strategic program management, clinical operations, healthcare strategy, or business transformation.

Significant experience leading large-scale, complex transformation programs from strategy and business-case development through implementation, stabilization, and sustained operations.

Strong knowledge of healthcare clinical operations, preferably including Care Management, Utilization Management, or related clinical programs across Medicaid, Medicare, and/or Commercial populations.

Demonstrated ability to translate enterprise strategy into integrated roadmaps, operating-model changes, investment priorities, milestones, and measurable outcomes.

Proven experience establishing and leading cross-functional governance, decision rights, accountability structures, and executive-level operating forums.

Demonstrated success influencing senior executives and resolving complex strategic tradeoffs, competing priorities, risks, and cross-functional dependencies.

Experience leading teams across business, clinical operations, technology, finance, and program delivery within a highly matrixed organization.

Strong financial and business acumen, with experience managing business cases, investment decisions, resource allocation, performance metrics, and benefits realization.

Proven experience leading organizational readiness and change adoption, including implementation planning, training, communications, operational handoffs, and post-launch stabilization.

Ability to establish and monitor clinical, operational, financial, productivity, and adoption measures and drive corrective actions when expected outcomes are not achieved.

Strong understanding of risk management, regulatory/ compliance considerations, and operational dependencies within complex healthcare environments.

Exceptional executive communication and presentation skills, with the ability to synthesize complex information and provide clear recommendations and decision points to senior leadership.

Demonstrated people leadership experience, including leading leaders and multidisciplinary teams, developing talent, building organizational capabilities, and managing through significant change.

Preferred Qualifications

• Experience in healthcare, managed care, or another regulated industry.
• Expertise in operating-model transformation, technology implementation, readiness and adoption, and benefits realization.
• Certification in PMP, Prosci, Lean Six Sigma, Agile, or a related discipline.

Education

Bachelor’s degree or equivalent work experience.

Pay Range

The typical pay range for this role is

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.