How you'll help us Keep Climbing (overview & key responsibilities)
Now is an exciting time to be part of Delta's Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology.
The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.
Work with the business and IT on the replacement of the legacy Crew Scheduling systems (DBMS and OSS)
Manage the delivery of multiple development teams
End-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions so that the business derives value from the new applications
Understand the business and technology vision and translate it into strategy and requirements so that products meet the business's needs
Work across multiple user groups and technologies that interact with Scheduling, including Pay, Reroute, Training, Bid and Award, FCL, and Communications
Coach and mentor junior members of the team
Work with end users to understand their needs and develop product enhancements that provide value
Identify opportunities to make improvements to departmental processes, systems, or products to enhance the performance of the team, and deliver solutions
Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders
Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things
Write functional user stories and acceptance criteria that enable a smooth handoff to development
Participate in Agile ceremonies with development teams to provide direction and drive progress
Model Delta's Rules of the Road and core values
Practice safety-conscious behaviors in all operational processes and procedures.
Job description provided by Delta Air Lines.
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