Senior Coordinator, HR Services

How you'll help us Keep Climbing (overview & key responsibilities)

The Senior Coordinator, HR Services role supports the delivery of accurate and consistent HR services, with a primary focus on Time and Attendance and pay related processes. The position partners with leaders, HR teams, and internal clients across multiple divisions to ensure compliance, timely issue resolution, and operational effectiveness. Responsibilities include supporting the administration and coordination of Time and Attendance policies and programs, ensuring data accuracy through validation, analysis, and issue resolution.

The role tracks, maintains, and implements Time and Attendance updates for ground employees and supports pay processing related to employee movement and status changes. This position serves as a key escalation point for complex employee pay and benefits issues, conducting root cause analysis and coordinating resolutions with Payroll, HR, and cross‑functional partners. It also participates in HR initiatives, such as, supporting system updates, policy changes, and special projects.

In addition, the role proactively identifies opportunities to improve processes, standardization, and efficiency across divisions. It supports leader education on HR processes with pay implications and contributes to the development of training materials, job aids, and reference documentation.

Prepares and tracks employee work schedules and rosters. Maintains employee databases to manage and process employee time.

Works independently with moderate supervision on short to medium term projects and audits to ensure policy and wage/hour compliance.

Reviews and acts on audit reports to ensure legacy time systems are in sync with SAP, Time and quota calculations are accurate, and to identify and resolve employee pay discrepancies

Tier 2 response to resolve and communicate complex resolution of employee pay concerns or quota balance disputes that local time admins or leaders are unable to resolve

Serves as the subject matter expert for SAP Time and quota, schema, MPS, time collection, time and attendance policies, and employee/station scheduling practices.