How you'll help us Keep Climbing (overview & key responsibilities)
Now is an exciting time to be part of Delta's Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology.
The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.
The Product Owner - Crew Technology, will oversee one of many products within the organization, such as Legalities, Scheduling, Crew Tracking, Training, Payroll, and Planning/Bidding.
Responsible for end-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions Working alongside the Crew Strategy team, the Product Owner will need to understand the end user's business and technology vision and translate into requirements which meet the business' needs
The Product Owner will work directly with one or more IT development squads to create and maintain the backlog of work required to deliver robust and timely functionality, ensuring the product aligns with business and customer stakeholder needs
Conduct station visits and employee engagement activities to provide frontline support, drive technology adoption, collect feedback, and assess operational technology needs across the network.
Manage device provisioning, deployment, and lifecycle support for new hire, return-to-work, and Initial Qualification Flight Attendants, ensuring technology readiness and a seamless onboarding experience.
Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things across DBMS, OSS, SAP, IFS Nova, and Crew360
Write functional user stories and acceptance criteria that enable a smooth handoff to development
Participate in Agile ceremonies with development teams to provide direction and drive progress
Model Delta's Rules of the Road and core values
Practice safety-conscious behaviors in all operational processes and procedures.
Job description provided by Delta Air Lines.
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