Product Owner - Baggage, ACS Tools & Technology

How you'll help us Keep Climbing (overview & key responsibilities)

The ACS Tools and Technology team provides Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience. We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS employees.

We are seeking a Product Owner to support product development and improvements from ideation, roadmapping to execution and adoption.

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.

Define and drive the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders

Work directly with internal and external design resources to create UX/UI experiences that support new product functionality for both informational and transactional customer needs

Leverage and data and analytics to drive product roadmap, product development, prioritization of features and performance and adoption

Translate product development goals into requirements including features, user stories, and acceptance test criteria

Actively participate in regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives

Provide regular status reports and communications to stakeholders, sponsors, project managers, and others involved in the project

Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system

Additional Responsibilities

• Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams
• Work closely with Product Managers and stakeholders, including station BSO leaders and agents, to contribute to the overarching product vision and strategy with data-backed ideation and iterative solutioning
• Champion agile methodologies within the squad, promoting best practices and continuous improvement
• Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately
• WorldTracer Coordinator - a liaison between Delta and other airlines regarding mishandled baggage and baggage recovery
• Represent Delta in SITA and IATA meetings regarding mishandled baggage and baggage recovery