Team Lead Remarketing

Location: Cuajimalpa de Morelos, CDMX

We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.

With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.

We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.

Daimler Truck, a leading and pioneering group worldwide in the automotive industry with more than 120 years and presence in more than 200 countries. In Mexico it has the divisions of: Daimler Truck, Daimler Truck Buses and Daimler Truck Financial Services.

In our people, we can reflect our corporate values: Our customers success is our success, moving at the speed of right, one team best team, and we are looking for highly committed individuals to join the group in an environment of diversity and constant challenges.

Objective of the position

Enhance the quality strategies, training initiatives, and compliance efforts within the NASC Operations department. Aim to optimize service quality by evaluating internal/external interactions and offering ongoing feedback to both management and team members. Address the training requirements of the department by creating and delivering training materials in collaboration with Operations Leaders. Contribute to the compliance program by performing internal assessments of established procedures.

Indispensable Requirements (Candidates who do not meet these requirements may be discarded):

2–4 years of experience in a supervisory or team-lead role within a fast-paced internal service or operations environment.

Microsoft Office Suite: Excel, PowerPoint, Outlook

Power BI (desirable)

• Analysis and strategizing capabilities
• Leadership & Coaching: Able to motivate, mentor, and hold team members accountable while maintaining a supportive environment.
• Analytical Thinking: Proficient at interpreting data, identifying trends and driving solutions based on metrics.
• Communication: Skilled at delivering clear, concise messages to stakeholders at all levels.
• Problem Solving: Strong ability to analyze situations, pinpoint obstacles, and implement effective, timely solutions.
• Agility & Planning: Capable of balancing competing priorities, adapting to change and optimizing team workload.
• English level: C1+

Soft Skills

Management and development of teams

Customer Focus

Flexibility and Adapting to Change

Open Communications

Continuous Quality/Performance improvement

Creativity and Innovation

Conflict Management

Develops Talent