Digital Product Specialist

Location: Fort Mill, SC US

Inside the Role

The Aftermarket Digital Experience team is leading the industry through Excelerator, our cutting-edge eCommerce platform that delivers a seamless search, find, and buy experience, empowering customers to purchase parts, connectivity services, and extended coverage with ease.

As a Digital Product Specialist, you’ll help drive the continued evolution of Excelerator by translating business and customer needs into well-defined product requirements and supporting enhancements from concept through delivery. You’ll partner across business and technical teams to prioritize opportunities and ensure development efforts align with product strategy and business objectives.

Throughout the product lifecycle, you’ll monitor progress, track key milestones, and help identify potential risks or roadblocks. You’ll also lead testing activities, including sprint validation and User Acceptance Testing (UAT), to ensure each release meets quality standards and delivers seamless user experience.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $78,000 to $100,000USD

Pay offered dependent on knowledge, skills, and experience

Benefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

• Contribute to the planning and execution of product enhancements, supporting initiatives from initial concept through successful release.
• Translate business requirements into well-defined user stories and acceptance criteria that guide development.
• Maintain accurate and up-to-date product documentation using tools such as Jira and Confluence to ensure transparency and alignment.
• Collaborate with cross-functional teams, including design, engineering, and business stakeholders to support sprint planning, backlog refinement, and testing activities.
• Assist in managing the product backlog, helping to prioritize features based on business impact, customer value, and technical feasibility.
• Support quality assurance and User Acceptance Testing (UAT) to validate functionality and ensure high-quality product releases.
• Evaluate current workflows and recommend enhancements to improve efficiency, collaboration, and product delivery timelines.
• Assist in preparing release notes, training materials, and internal communications to ensure smooth rollout of new features and updates.
• Maintain regular communication with internal stakeholders, dealers, and customers to gather insights and ensure product enhancements meet evolving needs.
• Additional Locations: Portland, OR US