Manager, Programme and System Operations, User Design (WPD) [Contract till 30 Dec 2027]

• Location: Paya Lebar Quarter -PLQ 2
• [What the role is]
• You will support the experience design and system enhancements of the Training Allowance Programme System (TAS) developed for the SkillsFuture Level-Up Programme (SFLP).
• [What you will be working on]

Experience design and system enhancements

• Coordinate with system owners, IT teams and relevant stakeholders on system-related issues, change requests and enhancements to support programme operations.
• Work on UI/UX design where relevant to ensure user experience needs are met
• Gather and document business requirements for system improvements, ensuring alignment with operational needs.
• Programme and System Operations
• Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
• Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within established service standards and guidelines.
• Coordinate meetings, briefings and operational discussions with relevant stakeholders, including preparation of materials, documentation of outcomes and follow-up on action items.
• Maintain and update programme-related communication materials, website content and operational resources to ensure information remains current, accurate and accessible.
• Monitor the progress of system-related matters and participate in user requirements gathering, testing and the evaluation of system changes and enhancements.
• Validate the completion of system changes and enhancements in accordance with business requirements, and ensure issues are identified and resolved in timely manner.
• [What we are looking for]

Candidates Requirement

Skills / Knowledge

Familiarity with government programmes or schemes is an advantage

Experience / Personal Traits

• Preferred with at least 3 years in a related field
• Strong organisational and documentation skills with attention to detail
• Ability to manage multiple tasks concurrently and work independently
• Good written and verbal communication skills

Our Core Competencies (OCCs)

• Thinking Clearly and Making Sound Judgements
• You collect and analyse different sources of information to aid your assessment of the problem at hand.
• You consider and evaluate possible solutions and propose the most appropriate one.
• Serving with Heart, Commitment and Purpose
• You serve citizens with empathy while respecting standard operating procedures and policies.
• You prioritise work tasks to deliver on agency and whole-of-government outcomes.
• You show consideration for stakeholders by engaging them throughout a project and keeping them updated on plans and progress.
• Working as One Public Service
• You understand how your work contributes to whole-of-government outcomes.
• You reconcile differences in opinions and develop a plan to achieve common goals.
• You contribute and share information and knowledge within and across agencies.
• You build and maintain a strong network of contacts within and across agencies.
• Working Effectively with Citizens and Stakeholders
• You actively reach out to citizens and stakeholders to gather feedback.
• You identify gaps in meeting their needs and propose possible solutions to close these gaps.
• You work with citizens and stakeholders to co-create solutions to advance a common good.
• You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders.
• Improving and Innovating Continuously
• You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change.
• You consider the perspectives of different stakeholders in your efforts to streamline work processes.
• Keep Learning and Putting Skills into Action
• You proactively keep up with, and apply, new knowledge in your work domain.
• You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain.
• You share your learnings with colleagues and encourage them to put new knowledge into practice.
• The successful candidate will be offered a contract until 30 December 2027.
• Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP