Program Manager

Location: CT Hartford Amer Job Ctr

Salary: $68,000

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Manager position is for you!

We are seeking a dynamic and team-oriented individual to join our spirited team. The Program Manager plays a pivotal role in overseeing and coordinating career development initiatives within the American Job Center locations. The Program Manager leads a team dedicated to supporting participants in achieving their career goals. Responsibilities include developing and implementing career services programs, fostering connections with the team and participants, and facilitating various opportunities for jobseekers. This position works with internal and external partners to enhance career readiness and job placement outcomes.

Essential Functions

• •Interpret and teach federal and state regulations to ensure that Career Advisors are effectively meeting contractual obligations for WIOA and JFES
• •Maintain documentation expectations, including ensuring that files are certified in a timely manner and activities are properly created in CTHires and ETO
• •Ensure that case notes are entered in a timely manner, providing a proper evaluation of the participant’s experience including proper grammar and syntax
• •Coach Career Advisors in time management and organizational skills to support participants in achieving their goals
• •Coach Case Managers and Career Advisors to improve their skills in data entry and quality to meet contractual obligations
• •Ensure team member compliance with contract goals and WIOA and JFES regulations and guidelines
• •Monitor and ensure positive outcomes of team performance and reports
• •Ensure team members are submitting report responses and meeting deadlines
• •Assist in the preparation of project reports as needed
• •Ensure positive outcomes and goals are met as required by contract
• •Review and audit, participant files, and case management tool to ensure compliance
• •Meet with Career Advisors to review their caseloads at IEP review and determine progress toward job readiness for all participants in a timely manner
• •Conduct weekly performance reviews for team members and provide feedback, guidance, and accountability
• •Collaborate with team on implementing processes that increase participant engagement
• •Enhance career services programming through employer engagement, event coordination, and referral partnerships
• •Analyze service trends, team performance, and process bottlenecks
• •Collaborate with leadership colleagues on best practices for all Pods
• •Represent the organization at workforce collaboration meetings, partner forums, and contract discussions
• •Participate in professional development and attend all required meetings
• •Travel to provide leadership coverage at other AJCs offices in the North Central Region as needed
• •Other opportunities as available

Education and Experience Requirements

• •Bachelor's degree required
• •At least 3 years’ experience in a leadership role, preferably in career services, human resources, or related fields
• •Experience managing and motivating teams, setting goals, and providing guidance and support to team members
• •In-depth knowledge of career development theories, job market trends, and case management strategies
• •Excellent communication skills: communicate clearly, listen actively, and convey information and feedback effectively
• •Experience in program development and implementation to meet the career services goals of the organization
• •Strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis
• •Driver’s license and reliable transportation required
• Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile, and Support!
• EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.