Contract Channel Sales Analyst

Location: Charlotte

The Contract Channel Sales Analyst plays a critical role in supporting the Contract Channel business by managing customer quote administration, pricing maintenance, operational issue resolution, forecasting support, and new product implementation. This position serves as a key liaison among National Account Managers, Builder Account Managers, Pricing, Product Line Management, Supply Chain Customer Service, and Contract Customers to ensure accurate pricing, operational efficiency, and forecast visibility across the channel.

The ideal candidate combines strong analytical skills, operational discipline, and customer focus to support major accounts including Ferguson, HD Supply, Grainger, Lowe's Pro Supply, Costco, The Home Depot, PC Richard & Son, Clayton Homes, and other strategic contract customers.

Key Responsibilities

Quote & Pricing Administration

Create, maintain, and manage customer quotes within company quoting systems.

Support quote development and implementation for key national accounts, including:

Costco

The Home Depot

PC Richard & Son

Additional Contract Channel customers as needed

• Ensure all customer quotes are accurately loaded, maintained, and updated based on approved pricing strategies.
• Monitor quote expiration dates and coordinate timely renewals.
• Validate pricing accuracy and resolve quote discrepancies.

Pricing Management & Maintenance

Partner closely with the Pricing Team to

• Maintain current ABD and Ferguson pricing files.
• Execute customer-specific price loads.
• Verify pricing integrity across systems.
• Support annual and mid-year pricing updates.
• Investigate and resolve customer pricing discrepancies and rebate-related issues.
• Maintain pricing documentation and audit trails to ensure compliance and consistency.
• Data and reporting
• Advanced Excel: PivotTables, XLOOKUP/INDEX-MATCH, Power Query, and building and auditing complex multi-sheet models
• Working SQL for pulling and joining data from sales, pricing, and freight sources
• Power BI for dashboards and recurring reports (DAX a plus)
• Experience building repeatable monthly reporting packages, such as business reviews, with clear charts and executive-ready summaries
• AI and automation
• Hands-on experience with Microsoft Copilot across Excel, PowerPoint, Word, Outlook, and Teams (drafting formulas, summarizing data, generating narrative and slides)
• Strong prompt-writing skills: able to turn a business question into a clear, structured prompt and to validate and correct the output
• Experience using AI to automate manual reporting steps, such as data cleanup, variance commentary, and report refreshes
• Familiarity with Power Automate or similar tools for workflow automation
• Ability to evaluate AI output critically, checking accuracy against source data before it reaches leadership
• Analytical and business
• Comfort analyzing pricing, margin, freight, and volume trends and turning them into recommendations
• Ability to translate data into a clear story for sales leaders, with concise written and verbal communication
• Strong attention to detail and data integrity, including documenting formulas and processes so reports are repeatable

Preferred

• Experience in building products, appliances, distribution, or B2B sales environments
• Exposure to CRM data (Salesforce or similar)
• Experience training or coaching colleagues on AI tools

Contract Operations Support

• Manage daily operational activities supporting Contract Channel customers.
• Monitor and clear IDOCs and other system exceptions impacting order flow.
• Maintain and work an incompletion log to resolve outstanding order and customer issues.
• Address customer expected pricing concerns through coordination with pricing, customer service, and sales teams.
• Identify process improvements to reduce operational disruptions and improve customer satisfaction.

New Product Introduction (NPI) Management

• Collaborate with Product Line Management and Sales teams to ensure new products are incorporated into quoting and pricing tools.
• Maintain accurate product attributes, pricing information, and customer-specific configurations.
• Monitor product transitions, discontinued products, and replacement models.
• Communicate NPI updates to relevant stakeholders to ensure customer readiness.

Forecasting & Demand Planning Support

Partner with National Account Managers and Builder Account Managers to develop accurate demand forecasts.

Work closely with account teams supporting

Clayton Homes

HD Supply

Grainger

Ferguson

Lowe's Pro Supply

• Other strategic contract customers
• Analyze current business trends, pending projects, and future opportunities to improve forecast accuracy.
• Support RDC-level forecasting and inventory planning efforts.
• Provide visibility into market opportunities, quote pipelines, and customer demand changes.

Cross-Functional Collaboration

Serve as a central point of coordination between

National Account Managers

Builder Account Managers

Pricing Team

Product Line Management

Supply Chain

Customer Service

Contract Customers

Support issue resolution and continuous improvement initiatives.

Develop reporting and insights to improve channel execution and customer satisfaction.

Minimum Qualifications

Bachelor’s degree in business, Supply Chain, Finance, Marketing, or related field preferred.

3–5 years of experience in sales operations, pricing, customer support, supply chain, contract administration, or related functions.

Benefits include

Flexible work hours/hybrid work environment

Medical, dental, vision and life insurance

Competitive holiday and vacation time off program

Retirement Savings Plan (401(k)) with relevant company contribution.

Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.