- Deliver process training aligned with Amazon SOPs (inbound, outbound, picking, packing, sorting, etc.)
- Facilitate classroom and on-the-job training (OJT) sessions
- Customize training content based on process changes or client requirements
- Create engaging learning materials (PPTs, videos, assessments)
- Collaborate with Operations, HR, and Amazon client stakeholders
- Identify training needs through TNI (Training Need Identification)
- Align training plans with business goals and SLAs
- Monitor trainee performance and conduct refresher trainings
- Analyze productivity, quality, and error trends to identify skill gaps
- Drive continuous improvement initiatives through training interventions
- Ensure training compliance as per Amazon and internal standards
- Maintain training records, attendance, and certification logs
- Support audits (internal/external/client audits)
- Track and report training metrics (throughput, effectiveness, attendance)
- Prepare weekly/monthly dashboards
Job description provided by DP World.
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