HR Operations Specialist (12Month FTC)

This role is a core part of the HR Operations Team within our HR Shared Services (HRSS) function and is responsible for delivering accurate, timely and compliant HR administration across the full employee lifecycle. Working in a customer-focused environment, you will provide first-line HR support to employees, managers and HR colleagues, ensuring a high standard of service delivery while maintaining data integrity within Oracle HR and other HR systems.

We are looking for an individual who takes pride in delivering an exceptional employee experience and who brings a polished, professional and positive approach to their work. The successful candidate will be a confident communicator with excellent written and verbal communication skills, able to build strong working relationships across the business while handling sensitive and confidential information with discretion.

About You

You are professional, approachable and highly organised, with a positive mindset and a genuine passion for delivering outstanding customer service. You enjoy working in a fast-paced HR Shared Services environment and can confidently manage multiple priorities while maintaining excellent attention to detail. You are a strong communicator who can engage effectively with employees and managers at all levels, both verbally and in writing, and you understand the importance of discretion, accuracy and professionalism when dealing with confidential HR matters.

HR Operations & Administration

• Process all required information and documentation for starters, internal moves and leavers, ensuring accuracy and timely completion.
• Maintain and manage accurate employee files, including scanning and uploading documents into electronic records.
• Prepare and validate information for payroll in advance of agreed cut‑off dates, ensuring accuracy.
• Upload and maintain accurate HR data in HR Oracle and other HR systems, ensuring timely updates and data integrity.
• Track and manage employee documentation such as sickness notes, maternity/paternity records and other statutory information.
• Produce HR reports (e.g., headcount, absence, performance) to support HRBPs and ensure compliance with SOX and audit requirements.
• Provide administrative support, including preparing employee letters and documentation.
• Act as a point of contact for employee queries relating to contracts, absence, payroll and HR policies, escalating to HRBPs where required.
• Support HRBPs with induction activities for new employees.
• Contribute to HR projects, including HR systems improvements and process enhancements.
• Previous, demonstrable experience working within an HR Operations or HR Administration role
• Previous experience in an HR Shared Services environment is highly desirable.
• Excellent verbal and written communication skills, with the ability to communicate professionally and confidently with stakeholders at all levels.
• Polished, professional and customer-focused approach.
• Positive attitude with a proactive and solution-oriented mindset.
• Strong interpersonal skills and the ability to build effective working relationships.
• Ability to manage sensitive and confidential information with discretion and professionalism.
• Demonstrates resilience, adaptability and a willingness to learn and develop.
• The base salary for this 12month FTC role is up to £35k depending on experience, plus our comprehensive benefits package which includes pension, PHC, life assurance, 25 days a/l not inc. bank holidays
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