Location Divisional Manager
Department
Digital Banking
Location
PAN India
Reporting to
Regional Divisional Manager
Position Grade
M2/M3
Job Role
State-Level Responsibility
Assigned to a state based on approved manpower distribution and business requirements.
Act as the primary enablement and support interface for alternate channel field teams in the assigned geography.
Field Team Engagement
Work closely with last-mile field teams / channel partners to drive sourcing momentum.
Conduct regular on-ground and virtual interactions to review performance and provide guidance.
Training & Enablement
- Train field teams on 811 product sourcing, eligibility norms, documentation, and process adherence.
- Enable teams on cross-sell processes and effective product positioning.
- Ensure adoption of updates related to policies, campaigns, and process changes.
Business Support & Query Resolution
Address and resolve business, process, and operational queries raised by field teams.
Liaise with internal stakeholders to facilitate smooth closures and resolution of escalations.
Productivity & Performance Drive
Monitor productivity metrics and take action to improve sourcing efficiency and conversions.
Identify gaps and implement corrective measures to enhance field performance.
Target Achievement & Incentive Awareness
Drive achievement of monthly sourcing and cross-sell targets for the assigned state.
Ensure field teams are well-informed about incentive structures, schemes, and campaigns to improve motivation and performance.
Job Requirement
- Graduate / Postgraduate in any discipline
- 3–7 years of experience in banking, financial services, sales enablement, alternate channels, or distribution management
- Prior experience in managing geographically dispersed field teams is preferred.
Job description provided by Kotak Mahindra Bank.
View the original posting
