Change Enablement Manager

As an experienced change professional, you’ll provide a central point of contact between Group Customer & Communications (GCC) and change functions in the broader Society – COO, Retail Transformation, Mortgage Change and others, making it easier for GCC colleagues to access the right change capability, portfolios and delivery routes.

You’ll build a deep understanding of the central change landscape, its people, processes, governance, backlogs and investment routes, using this knowledge to navigate change demand through the organisation and connect it with the right teams.

Acting as an advocate and guide for GCC’s change requirements, the role helps shape demand so that it is clearly understood, appropriately positioned and able to progress through the relevant portfolio and business case processes, particularly where change spans multiple portfolios or organisational boundaries.

This role sits within the Group Customer & Communications Function. The function’s purpose is to understand our customers and design meaningful engagement opportunities, together with building compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside a focus on communities with our social impact agenda.

Working in GCC, you’ll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages, mobilise resource and unify project teams behind a common goal, outcome and shared programme plan. This includes integration change activity that’s owned by GCC to bring together the Nationwide and Virgin Money brands and customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You’ll be the front door between GCC and the organisation’s central change capability, helping colleagues navigate what can sometimes be a complex landscape. A typical day could involve understanding a new change requirement, working out which portfolio or capability needs to be involved, introducing the right people and helping GCC shape its business case so that it can progress effectively.

You’ll build a detailed understanding of how Society change teams work - the portfolios, people, planning cycles, backlogs, governance and investment routes - and use that knowledge to make life easier for others. This will be particularly important for changes that cut across multiple portfolios, where there isn’t an obvious single route to delivery and someone needs to bring the right teams together.

You’ll also keep sight of demand once it has entered those central routes, helping resolve unclear ownership or stalled activity and bringing useful intelligence back into our function. Over time, you’ll become a trusted connector between the two areas: someone who understands both what our teams need and how best to navigate the organisation to make it happen.

About you

To be successful in this role, as a minimum, you will need:

Strong experience operating within a large, complex change or transformation environment, with a good understanding of how enterprise change portfolios, delivery capabilities and governance structures operate

Demonstrable experience navigating change demand through complex organisational structures, connecting business requirements with appropriate portfolios, programmes, technology or change delivery teams

Strong understanding of change demand and intake processes for both technical and non-technical change, including portfolio backlogs, prioritisation, planning cycles and the progression of demand from initial requirement through to delivery consideration

Practical knowledge of business case and investment processes, with experience helping to shape requirements and supporting sponsors through governance and funding routes

Experience working with cross-portfolio or cross-functional change, where successful progression requires coordination across multiple teams, capabilities or organisational boundaries

Ability to rapidly build and maintain strong organisational knowledge and networks, understanding both formal processes and the practical routes required to progress work effectively

Strong ability to shape ambiguous or early-stage change requirements, helping stakeholders clearly articulate the problem to be solved, intended outcomes, scope and rationale before engaging delivery teams

Experience acting as an effective bridge between business and change or delivery functions, with the ability to understand the priorities and language of both and facilitate productive engagement between them

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

• You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
• The extras you'll get
• There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

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The hiring manager for this role is Laura Cain, and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place the week commencing 16th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.