Change Consultant – Group Customer & Communications

It’s an exciting time to be joining Group Customer & Communications (GCC) at Nationwide as we have an important journey ahead of us; both for our core Nationwide brand, as well as for the integration of Virgin Money.

As a Change Consultant in the team, you’ll be supporting or owning the delivery of change initiatives by coordinating planning, governance, reporting and implementation activity across assigned projects and workstreams.

Sometimes you’ll be working with an experienced Change Manager, delivering elements of a large change initiative, and sometimes you’ll be leading on smaller, but equally important change activity.

We’re looking for someone enthusiastic, proactive and passionate about delivering change with people at the heart – whether it’s customers or colleagues who are impacted.

This role sits within the Group Customer & Communications Function. The function’s purpose is to understand our customers and design meaningful engagement opportunities, together with building compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside a focus on communities with our social impact agenda.

Working in GCC, you’ll be part of a Change Team who ensure programme deliverables are aligned with broader integration and Society plans; lead milestones through key stages, mobilise resource and unify project teams behind a common goal, outcome and shared programme plan. This includes integration change activity that’s owned by GCC to bring together the Nationwide and Virgin Money brands and customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

This role plays a key part in the successful delivery of change initiatives, providing the coordination, planning and implementation support needed to keep activity on track and aligned to agreed objectives. Working across multiple projects and workstreams, you’ll help translate plans into action, ensuring delivery activities are well organised, milestones are achieved and stakeholders remain informed and engaged throughout the change lifecycle.

A core responsibility is maintaining effective governance and delivery oversight. This includes managing project plans, tracking actions, risks, issues and dependencies, preparing governance packs and reports, and ensuring accurate management information is available to support decision-making. Working with Change Managers in the team, you’ll proactively monitor progress, identify potential delivery impacts and support timely escalation and resolution of challenges to maintain momentum and minimise risk.

You’ll also support successful adoption and continuous improvement by helping coordinate communications, training and business readiness activities. Working closely with business and change teams, you’ll build strong relationships to encourage collaboration and alignment, while reviewing outputs against agreed standards and frameworks to promote quality, consistency and ongoing improvement across change delivery activities.

About you

To be successful in this role, as a minimum you will need:

Experience supporting change, project, PMO or business improvement activity

Good understanding of planning, governance, reporting and implementation disciplines

Strong organisation and coordination skills, with the ability to manage multiple priorities

Experience producing reporting, management information and delivery documentation

Strong stakeholder management and communication skills

Good analytical and problem-solving capability

Strong attention to detail and ability to work within established governance and control frameworks

Understanding of change management, project delivery and business readiness principles

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

• If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
• We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
• Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
• If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance onDon’t be conned by a job scam.

The hiring manager for this role is Laura Cain, and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 16th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.

Please let us know about any annual leave you have planned during the interview timeframe.

Please note that should you be successful in securing this role, the job title on our internal systems will be Change & Standards Consultant.